Cardinia Shire Council

I give you people at the Shire of Cardinia no stars,, Why,,,, Let's start with the state of the roads in and around a little place called Gembrook. Ure and Bessie Creek roads in particular are a complete disgrace, especially Ure Road which we live on, It has cost me a sunroof ,a complete new suspension and other numerous things to both of my vehicles. You get a grader operator to come out once every 3 months to do a half day of grading and that's it,, the amount of money you have wasted in 15 years on maintaining these roads,you could have sealed them and been done with it, you people are negligent of your actions and one day there will be a serious accident on long these 2 roads and if you dont know the Law, Negligence is a Crime. So do something constructive for once and seal these 2 roads, This is the 21 century if you didn't know, so get with the Program.....I have to give you guys 1 star because it wont let me post with no stars but you dont deserve it..STOP WASTING TAXPAYERS HARD EARNED DOLLARS> with out us, you wouldn't have a job.Do Your Job.!!!!
1 7 years ago (01-02-2018)

Giving 1 star as I am unable to give zero. Many issues, waiting time on the phone is very very long, and when you get through they have a habit of cutting you off. Out of the blue I received a letter for a debt collection agency stating we have not paid our rates. I had called numerous times to set this up on the house we are having built. They repeatable sent the bill to a plot of land we are building on. However did send the debt collection letter to the address we wanted the rates sent to! I complained about this, and the reply was just a list of calls i made. Not addressing why things went wrong. Also the rates are very very high, for an appalling service. I believe the area is growing faster then the council can manage. And don't get me started on attempting to order a dust bin!
1 7 years ago (04-08-2017)

Poor customer service for a council who charge top $ from local rate payers.
1 7 years ago (29-01-2018)

As a legal professional, I required a rate update from the Council, prior to settlement. I rang twice and hung up, each time, after 10 minutes. The third time, I waited for more than 25 minutes, before the call was answered. When I provided feedback to the Council officer, I received a very rude and curt response. All up, nearly an hour of professional time, that needs to be paid by someone. This is the worst service I have experienced from any Council - disgraceful! I have provided one star, only because this comment could not be posted otherwise!!!
1 7 years ago (25-06-2017)

greedy council. Spending taxpayer money to sit in big comfy chairs for themselves, whilst not attending to any customer requests/or concerns
1 7 years ago (07-06-2017)