Blacktown Budget Cars

Reviews, get directions and contact details for Blacktown Budget Cars

"Get the best car, van and truck hire deals at Budget Car & Truck Rental Blacktown! With over 220 car hire locations in Australia, you're Good to Go with Budget."

Address: 161 Main St, Blacktown NSW 2148, Australia

Phone: (02) 9622 6333

Website

State: New South Wales

City: Blacktown

Zip Code: 2148

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Reviews

I arrived early to collect the 12 Seater Van on the queens funeral day and they were open, they walked over the van features, gave me the ins and outs of what's covered under insurance and what's not, allowed me to take photos and upload them myself, even though their photos were great quality, I still did this. The Van was relatively new, less than 100k km on the clock and drove like new. Having never driven something this size, I was worried, but it's such a simple vehicle to drive. Thanks to everyone at Budget Blacktown for such a great experience and being so cost effective compared to other companies out there. If I ever need another vehicle, I will be sure to use your services again.

So sad but true… I was asked to do a Google review for Budget Blacktown. This won’t be pretty. Considering closing company dealings with them after a couple of years. My drivers and myself have experienced a huge down swing in efficiency and customer service in the last few months. To the point of anger and frustration over blown schedules. Mostly because of a Duty Manager called Milly. She is hell bent on proving she is right all the time and it takes up to half an hour to pick up trucks and utes and vans from her. The only way to prove you are constantly right is to get a satisfied customer in a vehicle and out of there in good time. We used to have a cat named Milly the poor old girl died years ago after a full and happy life but pretty sure she would have done a better job than Milly at Budget Blacktown. FURTHER… Just received an arrogant basically threatening phone call from the alleged General Manager asking me to take my Google review down and not refer to people as animals. He just copped an abusive mouthful in return for his threats. Learn to read Baby Bird! Poor Milly the problem is obviously systemic. Please note: No cats or birds were harmed in the writing of this review.

Used to be awesome. Probably not going back. New duty manager Millie is wrecking the place. 2 of my drivers don’t want to pick up from there when she is on shift. It took ages to pick up from here last 2 times and had to go through everything again even though my company has previously spent about $10-15,000 here in the last year or two. Not big but surely enough to be considered a regular customer. Half an hour wait is unacceptable for something that all the forms and corporate accounts and things are supposed to make quicker. Twice you killed our company deadline lately before our day had begun. Other local companies have pointed me to other options as they are experiencing similar things at Budget Blacktown of late.

I made a booking with Blair on Thursday the 23rd and her customer service was amazing! She helped with all questions I needed answers too. Hessed Mary and Rhianna were lovely too ! Highly recommended

Excellent customer service. I called up a lot of car rental agencies, and Blair was very accommodating over the phone. I was able to reserve my booking for a 12 seater vehicle right away. Both Blair and Hessed assisted me with a smooth transaction at the Blacktown branch.  100% recommend Budget car and truck rental  Blacktown.

I have made previous bookings from here and majority of the time it has been fantastic.  I have called again to make a 12 Seater booking and representative Rihanna almost sounded like she did not want to be at work today.  Her tone & delivery needs improvement, when advise if there is a 8 Seater available? I was referred to call the reservations line and their number could be found online. When searing online it only gives a 1800 number that doesn't call out.  Customer service isn't how it use to be when people would try their best to make a sale & ensure the business continues to strive. These days people are just turning up to work for the sake of it.  Please keep Blair on answering phone calls. She seems to be the only one passionate about her job. Thanks

Wow what a fantastic experience. ***Haseed & Blair*** I called and booked a vehicle for a late afternoon pick up, but I ended up arriving an hour early and it looked very busy. I was expecting to have to wait a while, but that wasn’t the case. After only a couple of minutes I was greeted and served by two staff members, Haseed and Blair. Customer service was exceptional. Every step of the hire process was carefully and patiently explained. Every question I had was answered clearly and with a smile. They were so efficient and friendly while doing the paperwork. I was very impressed. In less than 15 minutes I was driving away with a smile, feeling a little bit special. The people in direct contact with customers are the face of any business, and Budget is lucky to have you both. Thank you Haseed Thank you Blair I really appreciated the service, you really made my day. See you next time.

This bunch of arrogant useless nasty people have sent me bills for stuff I've never heard of, not in the contract, they were extremely abusive and rude and especially that Therese lady and another useless dude that trashed my belongings as we returned the truck. Nothing but nasty, arrogant and unprofessional. Therese you need to be fired.

Booking over phone was easy however their was no confirmation and when I went to pick up a moving van they informed me I had one day booked not two. I needed the van for two and was unable to return it in one. The team got in touch with me the same day to confirm I would be returning it as per their booking to which I declined and said I needed two full days. They called me back again saying we have pushed it back to midday rather then 7am. Wasn’t sure what wasn’t clear about two full days. A booking confirmation could have avoided the whole situation.

Blair has amazing customer service and I had a great friendly/ helpful experience! I would highly recommend budget car & truck rental Blacktown to anyone! Thanks, have a lovely day!

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Reviews, get directions and contact details for Blacktown Budget Cars

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