Avis

Reviews, get directions and contact details for Avis

Address: Christchurch Airport, Terminal Building, Christchurch Airport, Christchurch 8053, New Zealand

Phone: 03-358 9661

Website

State: Canterbury

City: Christchurch

Zip Code: 8053

Opening Hours

Monday: 5:00 AM – 12:30 AM
Tuesday: 5:00 AM – 12:30 AM
Wednesday: 5:00 AM – 12:30 AM
Thursday: 5:00 AM – 12:30 AM
Friday: 5:00 AM – 12:30 AM
Saturday: 5:00 AM – 12:30 AM
Sunday: 5:00 AM – 12:30 AM

Update Info

related searches: Last minute car rental Christchurch, Apex car Rental Christchurch, Avis car rental, Ezi Car Rental Christchurch, 7 seater car rental Christchurch, Hertz car rental, Budget car rental, Avis Christchurch Airport

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Reviews

Stay away from this car rental service. After 2 days of renting a car we had an issue with the power rear hatch, it simply wouldn't open automatically when pressing the button. This appeared out of nowhere, and nothing related to us. Avis got a service company to check the car at our own expense who confirmed there was some issue so just had to close it manually. We were expecting a call for refunding of the service company. Instead, a few days later, Avis tries to remove more than $4000 from my bank account without notifying why and what for. We had to call to find out it was for a windshield replacement (??!!). Avis has just lost a regular customer forever. Therefore - avoid - you risk paying thousands of dollars for a random non-existing issue without notification. If you do rent a car here, be ready with your insurance and your lawyer.

Edit: after further calls and complaints, we finally after 2 weeks get an official letter indicating 'cracked WSC' with not a single additional line providing further details or proof. It also asks to fill an accident form, which of course, never occurred in the first place. Further calls and it appears they backtrack, because "windscreen replacement" has now been changed to "fixing a small crack", and instead of withdrawing close to 4000, it is "only" $260 . Finally after requesting it, photo proof is provided of a crack on a window without being able to see what car it is on, no identification, plus a photo date which is 2 days after we returned the car. Needless to say, the whole process is fishy and scammy, and so I would be very careful renting a car here. The mismanagement, lack of professional conduct and absence of transparency in this whole process is just astounding. I recommend doing a Google search for "windscreen rental car scam", and to take pictures of all parts of the car on return. And of course, avoid Avis.

 7 years ago (28-03-2018)

Great car rental service. The car was in a really great condition and they upgraded me to hybrid at a very nominal extra charge when the car I had booked wasn't available. The sevice was very good as well. Seemed a bit pricey but overall experience made it worth.

 7 years ago (03-02-2018)

Complicated and expensive

Extra charges for use of credit card. They told us cash is preferred.

Additional charges for use of an EU drivers license.  

No customer care: After we were waiting for a pretty long time for matters to be processed we found out that our customer agent just went to lunch and nothing had happened at all.

Update: Two senior staffers later tried to solve the issues in a really polite way. Added one star. Wish they'd served us from the very beginning.

 7 years ago (13-03-2018)

Booked with Trailfinders. With all the exceptions added. Helpful staff although having to sign a screen is awkward. Not shown the car just told a bay number and get on with it, no explanation on controls etc.

 7 years ago (04-04-2018)

Useless experience. Hired a car for 3 days and returned it on time. Avis charged me for 4 days and now want me to provide proof that I returned the car on time. Pretty hard when they hold the footage of security cameras! Lodged a dispute with Avis but continue to go round in circles. 

Wouldn't recommend!

 7 years ago (19-12-2017)

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Reviews, get directions and contact details for Avis

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