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Australia Post

  1. North Sydney
  2. New South Wales Post Office

Reviews, get directions and contact details for Australia Post

Australia Post
"Besides postal services, we also offer insurance, police checks, money transfers, foreign currency exchange, gift cards and more.You can also pay select bills, renew your passport and withdraw or deposit cash at participating Post Offices – check Auspost’s website for participating outlets. For any small business mailing, eCommerce or marketing needs, please come in and speak to our friendly post office staff."
Address: 92 Pacific Hwy, North Sydney NSW 2060, Australia
Phone: 13 13 18
State: New South Wales
City: North Sydney
Zip Code: 2060


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
The lady with red curly hair has a disgusting attitude. No customer should be treated with such disrespect. I have seen numerous reviews with similar complaints about this woman. She seems very sad & angry which reflects poorly on the reputation of the post office. I never leave poor reviews but I am shocked at how awful she is. The other staff members are lovely so this is disappointing.
My partner tried to post 2 boxes of gifts for our relatives in the UK today. I had filled out international customs forms for both boxes, as I always do l, and he never has a problem mailing boxes, which we send regularly. All other post offices always accept these forms and input the data from the forms into the computer. The woman working today in N Sydney wouldn’t put in the information herself from the forms I pre filled, but demanded that my partner fill out something online on his phone. He ended up leaving and posting them without issues from Martin Place.
Updating the review due to further experience - The staff need to be clearly educated on the postage ,I was trying to post a A3 size birthday card and the staff member insisted that the item should be sent a parcel which is expensive.. then when I went to another counter, the staff member accepted it as a regular post and paid less .... Located in a heritage building, staff were friendly and the shop was busy during lunch time... Avoid lunch time if you can.. they also have auto stations for self-service
It's the post office, a beautiful building.
I generally use this Post Office when I am working in North Sydney and its very busy during lunch times as expected. If you can go during another time or before 12 or after 2 then generally the wait is shorter. Completed 2 passport applications for myself and 3 children. Both occasions it was seamless as well as provided fantastic service. Very helpful and informative and didn't rush me. The second occasion, today, for 3 children's passports, I was helped by Rosa who was absolutely lovely, friendly and provided brilliant service. Unlike some reviews, I experienced great service and will come back. Thank you.
*do NOT go here for passport photos especially with kids* I was a customer at the North Sydney post office post code 2060 on December 18th between 4-5pm. I came with two of my young children to take their passport photos. The first lady who was at the counter thick curly black hair with glasses was extremely unhelpful. Firstly, she told me to go somewhere else because my children were too young for photos. When I asked politely if she would try to take photos as I really needed them for a passport application, she reluctantly agreed. She was rude to my child who cooperated with all her instructions - and was as well behaved as a three year old could be. She said none of the photos were good enough and to come back later. She hadn't even spent more than 10 minutes with us, and she simply did not want to do this job. She disappeared behind the counter. After 10 minutes someone else came to us and was equally unhelpful. Despite following every single instruction, she could not take a single photo correctly - her camera angle was wrong, it was blurry, and she couldn't be bothered trying to get a good shot. She then asked me which photo I wanted, and I said any photo that passes the requirements -- to which she said none of them do and I could see on her screen that was the case. But despite have opportunities to capture a proper photo, she was incapable of doing so. I didn't even bother trying to take a photo of my one year old, I could tell they lacked the skills to take a photo and to also interact with other people. I am a mum and it's hard enough to get to the post office in the scorching heat. The least I ask is some empathy and for people to try and do their job. The first lady was rude to me and my child e.g. "stand up!" "You won't get this truck if you don't behave". I would never expect anyone to be this useless at dealing with people and children. I get it, you don't love taking photos of kids. Guess what, no one does! But the government website recommends Australia Post for getting official photos so that's why I came. Perhaps you should just not offer this service at all. You treat children like "beep" and you don't really care about doing a good job. I wish I could say I expected more, but I should know by now to expect zero customer service and support from Australia Post. I left in tears and felt absolutely deflated that we were treated this way. I will also add that I feel like a person of a different ethnicity or skin colour would not have been treated this way - there definitely was a undertone that felt like we were not worth their time. Absolutely appalling.
Good selection of stationery and all Australia Post services, including passport renewal. Service can be a little slow at times, which can add to the queue and wait time but the staff are pleasant
Went to post my wedding invitations and even though I had purchased padded mailers the lady kept insisting I send it in another envelope, one of their prepaid ones and she then proceeded to take my mailer and put all her weight on it and handle it so poorly while I was infront of her , damaging my invitations. When she could see I was distressed she kept pushing that she will go get her manager to deal with me instead of checking if I was okay and seeing what she did that upset it. She got very in my face. Honestly don’t know how they have someone like that employed there. This isn’t the first issue I have had with her trying to put items in other sleeves and folders unnecessarily. I went to another post office and they didn’t have an issue at all. She was awful! Honestly traumatised!
Rosa is really helpful and patient. She’s got eyes on details, appreciate it
I was skeptical with the service due to the 2.5 stars reviews so I wanted to add a different perspective. I was here last week to sort out a postage overseas, Josie understood what I needed, showed me the options, helped me with the form and packing, and also the online declaration. All in all I was in an out in 15 minutes. Thank you and keep up the good work.
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