Z - Five Cross Roads - Service Station

The service here is absolutely shocking. My review is over 10 visits to this location the exact same service.. The two Indian ladies behind the counter busy talking to each other not paying attention to the customer and then when they actually serve you they don't say anything Just scan the item then it pops up on if poss for you to pay.. also their petrol is at least 4 to 5 cents more a liter than anywhere else. Definitely not a good look for Z

Service was bad no eye contact no smiles when we were trying to get coffee and it tasted bad for a mocha and a hazelnut latte the service was rushed when theirs 3 people on shift. It's better off buying hot beverages at BP

I ordered hot matcha with raspberry flavor. He said I can't do that. What? Why can't you as long as you have the flavor? This is bullshit. I want to drink it like this, the way I like it.

Has diesel and two grades of petrol, on a decent size forecourt. Good range of garage snacks inside. The pies are as good as the BP Wild Bean Cafe pies, but the coffee needs work. They did upgrade my coffee one size, which got the fifth star, only four otherwise. Access is a bit tricky as it is on the corner of a very busy five road roundabout, as the name would suggest.

Very poor service! You are forced to pay at the pump or inside before they'll let the petrol flow, even with number plate scanning technology apparently. They'll watch you standing there for legit 5 minutes with the nozel in your tank & do nothing. For elderly people or those less tech savy, it's crap. They're rude, don't smile, & can't even be bothered saying thank you. Just another transaction. Went here for years, never again. Z on Grey Street in Ham East is 1000x better & worth the extra drive.