Scenic Hotel Southern Cross

Fantastic service and centrally located. The building is very old and you can tell, but it’s been well maintained and is a high quality hotel. Staff are fantastic and lots of little luxuries throughout the hotel. Would stay again for sure.

MAKING MONEY OUT OF PEOPLE'S MISFORTUNE.nnFlights from Wellington cancelled due to Government Weather Emergency.nnHad no choice but to cancel hotel booking.nnWhen the chance of a flight later that day was offered, I rang the hotel and was told even if I had the same room for the same amount of time, that it would be a separate booking and I would not be able to use the money that they'd kept from the original booking..nnYou'd have thought that in a situation like this the hotel would be flexible after all they wouldn't be losing any money, but no, the hotel manager very shirty and not in the least concerned about a guest's predicament said that it was my problem not theirs...nnMight be a nice hotel I wouldn't know, but with customer service of this quality I'd recommend you go elsewhere...

Reception team were lovely! We accidentally set off the fire alarm in out room when using our curlers and they were so quick to act and friendly about the whole situation. Very professional, we were expecting a telling off but the Duty Manager was so understanding. The 2 ladies that checked us in and out were bubbly and helpful, and the room was spacious with the most comfortable bed I think we've ever had in a hotel. 10/10 highly recommend!

My wife an I only stayed one night, just a brief visit to Dunedin. The hotel is nicely located close to the Octagon and Mall. If I had to identify one are to improve, it would be that some parts of the room were tired, but that is not a major to us. The service and interaction with every staff member was great, all helpful, all upbeat, which is much more important. Beds were great, had a good night sleep. Will definitely stay again, hopefully a bit longer next time.

Well situated, good facilities, but the room was cold, and took ages to warm up. A single convection heater in a large room with ventilation and high stud takes a lot longer to heat. Windows are single glazed, and you can hear everything outside.nnUnfortunately it was the worst night's sleep I've had in ages. Yelling down the hallways, yelling outside, and poor heating isn't going to help. The bathroom has no heating, is cold, but has all the basics. It's rather dated though.nnThe staff is very courteous, polite, and helpful. Parking isn't bad, and secure at least. Port o' Call bar is rather good for food. Decent servings and well priced.

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