New World Botany

This store is very big and clean. There are lots of fresh fruits, vegetables, meat, and fish. The hot food area looks really nice and smells good. Prices are good and not too expensive. The staff are friendly and helpful. It is easy to find everything, and the self-checkout is fast. The online order pick-up area is very handy too.

**Disappointing Customer Service Experience at New World Botany**nnIt disappoints me to have to write this review, particularly as more than two months ago I left my contact details with Hema, the checkout manager, and asked her to pass them on to the owner so that I could be contacted regarding my concerns about the Duty Manager, Sheila. To date, I have still not been contacted.nnUnfortunately, my experiences with Sheila, the Duty Manager, have been consistently disappointing over the past eight months.nnOn two occasions, I purchased fruit that was rotten and had to be thrown away. While I eventually received a refund, the process was unnecessarily unpleasant. I was asked to produce a receipt for the store’s own product and also to provide the remains of the rotten fruit, despite the fact that it had already been thrown away because it was inedible.nnI also had another disappointing experience when sending a registered parcel to the USA. I was told by Sheila that the tariff number for the item was not necessary. As a result, the parcel was subsequently returned to me, and I lost a $75 sale.nnMy most recent experience was when I wanted to purchase 10 KiwiStamp booklets on the day before a postage price increase. I was told that they could only supply me with two because they needed to retain stock for other customers. I can accept that decision — that is fair enough.nnThe problem was the way the interaction was handled. While I was still being served, the service was interrupted and I was effectively left standing there while Sheila went back to deal with another customer, without any courtesy or acknowledgement that I was still waiting. It was not the fact that I couldn't purchase the 10 booklets that bothered me; it was the manner in which I was treated.nnWhat concerns me most is the recurring nature of these experiences. Mistakes and misunderstandings can happen, and reasonable stock limitations are understandable, but good customer service should include courtesy, communication and a genuine willingness to resolve concerns.nnI am particularly disappointed that, despite leaving my contact details with Hema more than two months ago specifically so that the owner could contact me, I have heard nothing.nnAs a result of these experiences and the lack of any meaningful follow-up, I will not be returning to New World Botany. I would have expected a much better level of customer service from a store of this size and reputation.

Always spacious, it is nice to shop here. A man paying before me said he did not want the stickers when asked by the young checkout operator. He agreed to give the stickers to me.when i asked the operator she looked at me blankly and acted like she did not understand.

Very good customer service from Ishanka - New world Botany. I had a complaint about a Nz post parcel that was still not delivered after nearly 1 month. Ishanka dealt with me in a friendly and professional manner. Ishanka gave me the details I needed, and I felt better after dealing with her. She is definitely an asset to your store. She needs a pay rise. Thanks Annemari

Local shopping need for me. If I come to this side to do some top up or normal shopping. Customer service is top notch.

Directions to New World Botany with public transportation

---