Smart Supermarket

​The food selection here is incredibly abundant, and the prices are super friendly on the wallet. They have an amazing variety of Asian foods, but what really blew me away is that they also stock local kitchen supplies, laundry detergents, and basic pet essentials. This is so rare for a typical Asian grocery store! It saves me a ton of hassle since I no longer need to make a separate trip to the local supermarket. Plus, they have this awesome deal where you can get hot-selling items like milk, eggs, or sliced beef rolls at a discounted price when you shop.n​Only downsides: It gets extremely busy, so parking can be a bit tight. Also, because they pack so many goods into the store, the aisles feel a little crowded and it takes some time to get familiar with where everything is. Overall, still a 5-star experience for convenience and value!

This shop doesn’t even deserve a star but I have to review on their terrible costumer service. Never in my life have I felt so discriminated and disrespected! Me and my siblings was told to OPEN OUR BAGS and prove with a receipt where we got a drink that DOESN’T EVEN SELL THERE! RIDICULOUS! Staff were rude. We are brown and everyone else who wasn’t was never asked to open their bags. First and last time going there. Don’t recommend going if you don’t put up with racism and discrimination.

Smart Supermarket at Botany is one of the best supermarkets in Auckland.nnMy husband and I went grocery shopping at Smart Supermarket at Botany yesterday afternoon. We were impressed by the clean and tidy conditions of the supermarket. Moreover, the variety of products is very wide, especially Asian products. Furthermore, there are ample parking spaces in front of the supermarket.nnThere are also quite a number of discounted items every now and then. A Chinese lady cashier is very friendly to customers who knows how to mix and mingle and wear a beautiful ample on her face.nnIn our opinion, Smart Supermarket is better than other Asian supermarkets in East Auckland.nnWe highly recommend you to check it out if you live in East Auckland or happen to drive past there.

I just went this shop and saw a bag of chips priced at $3.99, but I was charged $5.99 at checkout. I didn't notice it when paying, only realizing it after checking the receipt in the car. I went back into the store and saw them just removing the previous $3.99 price tag, and a moment later, they replaced it with a $5.99 tag.I went to the cashier to request a product return and refund, the cashier I asked said he didn't have the authority to process refunds and told me to go to another female cashier. I went over and waited, but even after she checked out two customers, she still ignored me. The 3rd customer coming behind me to pay, so I had to say to her: 'Excuse me.' Without even looking at me, she said in a very rude tone: 'Wait in line at the back!' I told her I was here before this customer, and she then shouted at me: 'I don't know if you were here before this customer, go to the back of the line!' I had no choice but to go to the back of the line and wait for her to process my refund.After she finished checking out the third customer, I told her my situation. She only said one word to me: 'Refund?' I said yes. Then she printed a receipt, gave me a pen, and said one word: 'Name.' I didn't understand what she meant and asked her. She then pointed aggressively at the receipt with her finger and said again: 'Name.' I figured she wanted me to sign it. After I signed, she gave me six dollars without any apology.I absolutely do not recommend anyone go to this supermarket; you spend money just to get treated badly.

1-Star Review – Rude and Disrespectful StaffnnExtremely disappointed with the way we were treated at Smart Supermarket today.nnMy aunt from Hamilton and family from Australia were visiting. While shopping, two of our group paid first and returned later with their receipt and purchased items. When my cousin showed the receipt again, a young female staff member—with heavy makeup and fake eyelashes—rudely raised her voice and demanded to search my elderly aunt’s bag, even though we had clearly explained the situation.nnMy aunt doesn’t speak Chinese, and my cousin tried to explain in English, but the staff showed no patience or respect. Yelling at a customer, especially an elderly one, is completely unacceptable.nnInstead of calmly checking the CCTV or listening, the staff treated us like criminals. Shockingly, the manager sided with this behavior.nnNew Zealand values respect and human rights. This kind of aggressive attitude from supermarket staff is disgraceful. I expected better and will not recommend this place to anyone again unless a formal apology is made.

Directions to Smart Supermarket with public transportation

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