Smart Supermarket

Brought some spices and refuse to give us a refund and there is no policy written down on the receipt to tell us when we can return the goods. This is unacceptable when almost all supermarket have a return policy.

The overall management level of this supermarket is extremely low, including the attitude of the customer service towards the customers, impolitely accusing them, arbitrarily assuming theft, and crowded shelves causing conflicts between restocking and shopping times. I've only been to this supermarket twice. The first time, the cashier barely looked at me or greeted me. The second time, a different tall female cashier not only failed to provide proper service but rudely insisted that I leave the shopping basket. I found it strange that nobody wanted the basket, yet her tone made it seem like I was trying to steal it, giving off a very low and malicious impression. Then, while I was busy finding boxes to pack my items, she loudly told me: Can you pay the money now! in Chinese, something I've never experienced at any other supermarket. Surprisingly, she hadn't even set up the EFTPOS machine properly, and I had to remind her that I wanted to pay by card. Can you believe it? The customer service here is truly awful. I was planning to complain about my shopping experiences these past two days, but reading past reviews shocked me as the behavior of this supermarket goes beyond just poor management, even involving privacy violations and illegal harassment of customers. This indicates that this supermarket is at risk of being reported or sued at any time. I encourage everyone to refer to the New Zealand Consumer Act and report this supermarket.

We bought 8.5 kgs of fresh garlic, but found later that they were all water injected, and inedible. So disappointed and angry. will not go there again.

I went in today, proceeded to pick up my items, had my bag on my side. As I went to get my items scanned the worker female, did not get a chance to catch her name, she also had a mask on, but had black hair, and some freckles on her face, she looked at me in confusion, I then nicely asked if there was any issue, to which she then put her hand into my bag WITHOUT MY PERMISSION, and grabbed the shampoo in my bad that I had bought earlier, at a different retailer Sylvia Park, shampoo store. She then accused me of stealing this product from their store, which they do not even have. I explained to her I had bought it at another store, and she ignored me, and scanned the shampoo. I tried to get my receipt out to show I had bought it somewhere else, and she AGAIN ignored me.nnI went back into the store, and asked a few employee's if they I could speak to the manager, they all either walked away or ignored me. One women told me to speak to someone at the checkout. I was then met with workers disregarding what had happened, and laughed in my face. A customer was translating for me, and this same customer also laughed with the workers in my face.nnThis is extremely disgusting behaviour, and just because you can not understand someone, does not mean you should at all disregard the things they have to say. I had spoken to them very calmly and nicely, never once did I raise my voice or anything. Very very disappointing.

If you dont want to be treated like animal or idiot then dont go to this supermarket to buy as we bought expired eggs tray then went back to the store and ask for refund or swap but they say they never have expired stuff on the shelf and they refuse to check cameras also they ignore us and talk lie to us like we are idiots. They clearly swap the whole new egg trays on the shelf

Directions to Smart Supermarket with public transportation

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