New World Papatoetoe

I’ve always come to this store to buy whole fish, and normally if I ask them to clean it for me they will. Today I went in to ask for exactly that and saw that they’ve actually placed a sign up saying they’ll clean whole fish between certain hours. When I requested for my whole tarakihi to be cleaned, the Asian lady in the photo told me no. She said it’s difficult for her to clean the fish for customers when it’s only her - apparently there needs to be two people around for this to occur.nnI told her quite bluntly she should then take the sign down! She eventually caved, but also frustratingly said she would clean the fish for me as if I’m causing her some huge inconvenience…the sign continued to stay up as well even after I walked away with my fish. I wonder how many others will ask and be refused if they don’t push back like I did?nnSounded more like the lady was too lazy to clean any fish for customers, but also knows she can’t take down the sign otherwise she will be told off by management. Surely if there’s a genuine issue preventing you from carrying out a service you could just flip the sign down??nnNot a nice way at all to treat loyal and paying customers. I have little sympathy now when people blatantly walk in and steal from groceries from stores.nnI’ve also now come home and seen that she has just cut off the dorsal fin and scrubbed off some scales. The guts were still in the belly and streaming out under its throat. I also had to descale the fish more myself.

I haven't been back in 7 years. The modern layout is excellent with more space to walk around. But as a person with low vision, the price tags are awfully too small to see compared to the classic yellow stickers and black font: I had the same issues when I first experienced the revamp in 2018. There were no baskets during my most recent visit.

Not long ago I went in to buy a few things and decided to get m&m big size and it said low price special $6.99 and when I paid it off it was $8.99. Same with the long hound sausage that was supposed to be a lower price but was a lie. This isn’t the first time this had happened and I have no choice but to come in since it’s close by.

I’m incredibly disappointed with the customer service I received. From the moment I arrived, I was met with unprofessionalism and rudeness. The representativerubel ans asha I spoke with seemed uninterested in assisting me and acted as if I was a burden. They were dismissive at times even outright disrespectful. Instead of listening to my concerns, they giving silly answers and making fun ,they seemed more focused on rushing me out the door.nnCustomer service is about making clients feel valued, and this experience made me feel the opposite. It’s unfortunate that such poor service overshadows the quality of the product itself. I expected much better and will certainly think twice before coming back.

One of the worst customer services I ever got. I was requested to leave my belongings OUTSIDE. When I said I am afraid someone will take it the middle age female staff told me “no one will take it. Leave it outside next time” with a very rude tone. Unbelievably will never go again.

Directions to New World Papatoetoe with public transportation

---