New World Papatoetoe

I’ve always come to this store to buy whole fish, and normally if I ask them to clean it for me they will. Today I went in to ask for exactly that and saw that they’ve actually placed a sign up saying they’ll clean whole fish between certain hours. When I requested for my whole tarakihi to be cleaned, the Asian lady in the photo told me no. She said it’s difficult for her to clean the fish for customers when it’s only her - apparently there needs to be two people around for this to occur.nnI told her quite bluntly she should then take the sign down! She eventually caved, but also frustratingly said she would clean the fish for me as if I’m causing her some huge inconvenience…the sign continued to stay up as well even after I walked away with my fish. I wonder how many others will ask and be refused if they don’t push back like I did?nnSounded more like the lady was too lazy to clean any fish for customers, but also knows she can’t take down the sign otherwise she will be told off by management. Surely if there’s a genuine issue preventing you from carrying out a service you could just flip the sign down??nnNot a nice way at all to treat loyal and paying customers. I have little sympathy now when people blatantly walk in and steal from groceries from stores.nnI’ve also now come home and seen that she has just cut off the dorsal fin and scrubbed off some scales. The guts were still in the belly and streaming out under its throat. I also had to descale the fish more myself.

Fantastic place to shop and very handy to where I live. The staff are lovely friendly people and the shop is very clean and everything is well presented.

Not bad compared to pkn save might be same amount cost ect;

Good store with good variety. Liked their hot foods in deli area. Tried some fries.. but they were overcooked and I could tell they were leftovers from previous day re-cooked which made it feel like eating crispies. Overall a good supermarket.

Dreadful self service checkouts that don't work. If you have self service checkouts please ensure they are functional and that someone is nearby to assist. Dreadfully short staffed supermarket.

Directions to New World Papatoetoe with public transportation

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