New World Southmall

I recently placed an order for Avalanche Cappuccino X 26 on Friday. On Saturday, I received a call from a staff member advising that the item was out of stock, even though it was still showing as available online. I completely understand that stock discrepancies can happen.nnHowever, on Saturday I noticed the product was showing as available again online, so I placed another order. Shortly after, I received a call from Alesha, the Online Manager, who again informed me the product was not in stock. During this call, I was told that since I ordered six packs, I should have called to check stock first before ordering. My concern here is that the website lists the purchase limit as 12—so naturally, I assumed that ordering six was well within reason and that availability online meant stock was actually present.nnWhile I understand that stock can run out, I was quite disappointed with the tone and manner in which this was communicated to me. It did not reflect good customer service. I believe feedback and training in this area could be beneficial, as customers should feel respected and valued even when issues occur I suggest recording to be listened to.when I said iam going to take this matter ahead she literally calmed her voice.nnI would appreciate it if this matter could be taken seriously so that future interactions with customers reflect a higher standard of service.

I absolutely love shopping at Southmall New World … the prices are very competitive and the daily specials are really worth looking out for.nThe staff are kind and helpful they even helped me take my groceries to my car after I had an operation .nThe new owners are also really nice and kind and I’m sure the specials will be fantastic.

I had such a wonderful experience thanks to Aiga! She went above and beyond to help me in-store, making the whole process so much easier. Her beautiful smile truly brightened my day, and the bonus was her exceptional customer service. She was patient, knowledgeable, and genuinely cared about ensuring I had the best experience. Thank you, Aiga – you’re a gem!

Great visit to this supermarket today. Just passing through but they had everything I needed, everything was clean and tidy and the checkout team was super friendly. Thanks team. Will be back!

I've been a customer for 30 plus years, great meat!... especially lamb and steak but also chicken.

Directions to New World Southmall with public transportation

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