Local Doctors Mount Roskill

Worst experience! Waited on the phone to book appointment for almost 3hrs since 5:30pm and couldn’t get through anyone even phone systemnKeep saying that I’m next in the queue for last 1.5hrs and for whole time it was just 5 calls waiting on the queue. It’s better to either close this place or give it out to new management who can maintain and serve the patients, customers and community better.

I had a very disappointing experience with the receptionist during my weekend visit. The Indian lady at the front desk, with brown eyes, showed very poor customer service. She spoke to patients in a rude and dismissive way, as if we were bothering her. Her tone and attitude made me feel unwelcome and uncomfortable, which is not acceptable in a healthcare setting.nnHowever, I want to mention that the nurses and doctors were very friendly and professional. My only negative experience was with the receptionist.

During my visit to the GP practice, I found the receptionist to be extremely rude and dismissive.nnReceptionists are often the first point of contact, and their attitude sets the tone for the whole practice. Unfortunately, on this occasion, the lack of basic courtesy and empathy left me feeling disrespected and upset. I understand that GP can be very busy, but there is never an excuse for speaking to patients in such an unprofessional manner.nnI hope the management team takes this feedback seriously and provides additional training to ensure patients are treated with kindness and respect in the future

Visited on Easter Friday and received absolutely awesome service! The reception was friendly, funny, welcoming and efficient. The nurse was absolutely lovely. The doctor was great, thorough, explained my condition and medication and helpful.nOverall a very positive experience and I do recommend them! Note: I was told on normal days to make an appointment as they do get very busy with long waiting periods. I was lucky as I came on a public holiday so I was seen and completed within half an hour.

I would like to share my recent experience regarding the service at your reception. Unfortunately, I found the reception staff to be unhelpful and discourteous. The staff member with short hair of Fijian-Indian background behaved in an unprofessional manner, speaking as though he were a doctor rather than reception staff. Additionally, the female receptionist of Indian background did not treat customers respectfully and appeared uninterested in assisting.nnBoth staff members showed a lack of basic courtesy, including friendliness and a welcoming attitude. 128 reviews about reception and no any change??

Directions to Local Doctors Mount Roskill with public transportation

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