Local Doctors - Dannemora

We had a great first-time experience at Local Doctors – Dannemora. Had an appointment booked for my sick daughter at 2:30pm and we arrived a bit early, around 2:15. The reception staff were very kind and accommodating, even with a simple task like finding my daughter’s name in the system, made us feel welcomed.nWe were assisted shortly after by a friendly and caring Filipino nurse, Bless, who took my daughter’s vital stats with warmth and professionalism. At 2:30pm, we were seen by Dr. Alaa, who was incredibly humble, accommodating, and kind. She treated my daughter so gently and took the time to explain her condition clearly and in a reassuring manner.nThe visit was efficient, compassionate, and professional from start to finish. I truly appreciate the care we received and would not hesitate to recommend this clinic to others. Thank you to the wonderful team at Local Doctors – Dannemora for making our first visit such a positive experience!

I’m extremely disappointed with the service provided by the front desk staff. They appear very lazy, unprofessional, and consistently fail to inform patients about waiting times upon arrival. Despite having a booked appointment, I was made to wait without any explanation or communication. When I inquired, I received no clear answer.nnThis is not the first time I’ve faced this issue’s I had previously raised a complaint with the doctor, but unfortunately, nothing has changed. The lack of improvement shows a serious gap in customer service and accountability.nnI sincerely hope that the management takes this feedback seriously and addresses the behavior and performance of the front desk team. Patients should be treated with respect and courtesy—not like they're being done a favor. Clear communication, timely updates, and basic professionalism are the minimum expectations.lastly they should be talking in English not in their native language and not talking about their personal lives at desk

Garbage service, garbage receptionists, poor wait times. I made two appointment bookings for my parents at 12:30pm and 12:45pm. We arrived here before 12:30pm, only to be told there's an hour wait on appointment patients. How is there over an hour delay for bloody prebooked appointments?? There's 6 other walk in patients here, 4 doctors and couple of nurses, so tell me how the appointment service is behind?? I can understand a delay for walk in patients, but if you have an appointment service, you should honour that. A 10-15 minute delay could be understandable if an appointment ran late; however, over an hour is unacceptable. I stopped coming to this garbage local Doctors clinic a few years ago because of how poorly they treat patients and their ridiculous delays, and it doesn't seem like much has changed. The only reason we came here today is because the Sylvia Park clinic is closed today. The receptionists are cold and crap at their jobs. Their signature line is to tell people there's a 1-3 hour delay, and then they sit on their phones for ages as pictured below. There's no further communication about when you'll see a nurse or if the wait times are changing, or how far in the queue you are. We had to ask the receptionist a few times how far along things are moving. The Indian receptionist sitting on the left is an cold and rude, and doesn't speak with people with respect. She's worked here for a really long time and apparently she hasn't picked up any customer service skills. She has a bad attitude and needs to find employment that doesn't require her to speak to people. The receptionists also play favourites and have patients that they know be seen first, despite other patients waiting before them for a very long time. We met another patient who has been waiting for two hours, who had several other walk in patients go ahead of him that came in after he did. My parents were finally seen by a nurse an hour later who was fine, but seemed new to the role, and then had to wait longer to see the doctor. Thankfully the doctor my parents saw was alright, but wasn't exceptional. However, this clinic has had quite a few bad doctors. This clinic needs a staffing overhaul. Absolutely awful customer service, with a lack of patient care.

Dr Kazi Mahmud was very good. He was insightful and we had a pleasant conversation.nThe wait time over the phone is atrocious, and the receptionist I spoke to was rude and disinterested in what I needed. Absolutely horrible experience!

First of all the Indian receptionist lady that’s always got a full face of makeup is always VERY rude when booking or just coming to an appointment, the doctor my partner was given he was very creepy the way he would talk to me and the looks I got it was very uncomfortable and I wasn’t even the patient, he kept on going off topic and never really talked about my husbands issues and was asking very personal questions to me, he wasted time and went over the time limit without even telling us, we left to go get prescriptions then got a text saying we need to pay again… went to the front test to ask about the double payment all three of them starting yelling things like “it might’ve been the time” or “you can only talk about 2 things” very rude peoplen!WOULD NOT RECOMMEND!

Directions to Local Doctors - Dannemora with public transportation

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