Local Doctors - Dannemora

Garbage service, garbage receptionists, poor wait times. I made two appointment bookings for my parents at 12:30pm and 12:45pm. We arrived here before 12:30pm, only to be told there's an hour wait on appointment patients. How is there over an hour delay for bloody prebooked appointments?? There's 6 other walk in patients here, 4 doctors and couple of nurses, so tell me how the appointment service is behind?? I can understand a delay for walk in patients, but if you have an appointment service, you should honour that. A 10-15 minute delay could be understandable if an appointment ran late; however, over an hour is unacceptable. I stopped coming to this garbage local Doctors clinic a few years ago because of how poorly they treat patients and their ridiculous delays, and it doesn't seem like much has changed. The only reason we came here today is because the Sylvia Park clinic is closed today. The receptionists are cold and crap at their jobs. Their signature line is to tell people there's a 1-3 hour delay, and then they sit on their phones for ages as pictured below. There's no further communication about when you'll see a nurse or if the wait times are changing, or how far in the queue you are. We had to ask the receptionist a few times how far along things are moving. The Indian receptionist sitting on the left is an cold and rude, and doesn't speak with people with respect. She's worked here for a really long time and apparently she hasn't picked up any customer service skills. She has a bad attitude and needs to find employment that doesn't require her to speak to people. The receptionists also play favourites and have patients that they know be seen first, despite other patients waiting before them for a very long time. We met another patient who has been waiting for two hours, who had several other walk in patients go ahead of him that came in after he did. My parents were finally seen by a nurse an hour later who was fine, but seemed new to the role, and then had to wait longer to see the doctor. Thankfully the doctor my parents saw was alright, but wasn't exceptional. However, this clinic has had quite a few bad doctors. This clinic needs a staffing overhaul. Absolutely awful customer service, with a lack of patient care.

It used to be ridiculous wait times of 2-3 hours when there was no appoint system. And they used to openly misleading that there are emergency possibilities.nNow they introduced a booking system for appointment, yet the wait time is more than 2 hours sometimes 3 and the excuse is always Dr is running behind time. There are walkins etc. Complete hogwash and ridiculous as what is point of appointment if they can't be adhered to? It is a joke.

I visited Local Doctors Danmemora today. Have been with them for now 20 years previously East Tamaki Healthcare. Had an injury on my toe was swollen infected and painful. Receptionist said sorry we cannot accommodate any patients today only Doctor and other 2 other 2 doctors called in sick. Requested her couple of times as I was I pain. She offered me appointment for next day only after 1pm. Also said even after appointment wait time will be more than 2 hours. Showed no empathy at all. Also visited their botany south and Dawson Road clinic but no help. One word terrible after taken over by local doctors.

The short Indian receptionist with the black long hair is beyond rude, aggressive and wants to know your condition as if she is the doctor! Maybe she is hiding something because she cannot even look you in the eye when talking to you! No empathy, sympathy and NO personality! She doesn’t have ANY qualifications maybe they need to send her for some kind of course on how to work with patients. In the mornings she is doing her daily skipping exercise at the back and when done she will come to the front and order online for everyone doctors included coffee. Doctors will have a long chat with nurses / receptionist at the back before they start seeing patients. It’s absolutely a joke! Shame on them!!!!!

Reception staff treats you like, you have made a mistake by coming to this clinic. Absolutely no sympathy towards sick patients. Fiji Indian lady at the counter doesn’t deserve to sit there.

Directions to Local Doctors - Dannemora with public transportation

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