Local Doctors - Dannemora

We had a great first-time experience at Local Doctors – Dannemora. Had an appointment booked for my sick daughter at 2:30pm and we arrived a bit early, around 2:15. The reception staff were very kind and accommodating, even with a simple task like finding my daughter’s name in the system, made us feel welcomed.nWe were assisted shortly after by a friendly and caring Filipino nurse, Bless, who took my daughter’s vital stats with warmth and professionalism. At 2:30pm, we were seen by Dr. Alaa, who was incredibly humble, accommodating, and kind. She treated my daughter so gently and took the time to explain her condition clearly and in a reassuring manner.nThe visit was efficient, compassionate, and professional from start to finish. I truly appreciate the care we received and would not hesitate to recommend this clinic to others. Thank you to the wonderful team at Local Doctors – Dannemora for making our first visit such a positive experience!

Garbage service, garbage receptionists, poor wait times. I made two appointment bookings for my parents at 12:30pm and 12:45pm. We arrived here before 12:30pm, only to be told there's an hour wait on appointment patients. How is there over an hour delay for bloody prebooked appointments?? There's 6 other walk in patients here, 4 doctors and couple of nurses, so tell me how the appointment service is behind?? I can understand a delay for walk in patients, but if you have an appointment service, you should honour that. A 10-15 minute delay could be understandable if an appointment ran late; however, over an hour is unacceptable. I stopped coming to this garbage local Doctors clinic a few years ago because of how poorly they treat patients and their ridiculous delays, and it doesn't seem like much has changed. The only reason we came here today is because the Sylvia Park clinic is closed today. The receptionists are cold and crap at their jobs. Their signature line is to tell people there's a 1-3 hour delay, and then they sit on their phones for ages as pictured below. There's no further communication about when you'll see a nurse or if the wait times are changing, or how far in the queue you are. We had to ask the receptionist a few times how far along things are moving. The Indian receptionist sitting on the left is an cold and rude, and doesn't speak with people with respect. She's worked here for a really long time and apparently she hasn't picked up any customer service skills. She has a bad attitude and needs to find employment that doesn't require her to speak to people. The receptionists also play favourites and have patients that they know be seen first, despite other patients waiting before them for a very long time. We met another patient who has been waiting for two hours, who had several other walk in patients go ahead of him that came in after he did. My parents were finally seen by a nurse an hour later who was fine, but seemed new to the role, and then had to wait longer to see the doctor. Thankfully the doctor my parents saw was alright, but wasn't exceptional. However, this clinic has had quite a few bad doctors. This clinic needs a staffing overhaul. Absolutely awful customer service, with a lack of patient care.

My younger sister and an adult guardian recently visited Dannemora Local Doctors to inquire about getting a blood test. Unfortunately, instead of receiving help, one of the receptionists laughed at them and said they don't do blood tests. There was no effort to guide them or provide useful information on how to proceed, which left them feeling dismissed. They ended up going elsewhere to get a self-requested blood test, unaware that a request could have been made through the doctors.nnAs the first point of contact for patients, receptionists should offer guidance and compassion. It's disappointing that instead of helping, they experienced a lack of empathy and support. I hope future visitors can receive the helpful and respectful service they deserve.

Brought my daughter in for ankle injury, severe swelling and was limping. Was told just bad sprain nothing broken as she could walk, sent for x-rays which showed swelling, no feedback from Doctor with regards to x-ray results. Went to different medical centre for 2nd opinion, was sent for ultrasound and MRI, ended up being a tear in calf muscle and ligaments around ankle. Was referred to a surgeon, possible surgery.nThanks for nothing Dannemora Local Doctors

Like many local doctors, the wait times are consistently long, and service is disappointing. Today, I had a scheduled appointment at 10 am. By 11:30 am, I questioned why I hadn't been seen yet, only to be incorrectly told I arrived at 10:45 am—despite having arrived earlier and having my weight checked by the nurse at that time. It appears walk-ins are prioritized over scheduled appointments, causing unnecessary delays. Additionally, appointments are prepaid, creating further inconvenience if they're running significantly late and you have other commitments, like work or picking up kids. If you book here, make sure to allow extra time, as appointments rarely run to schedule.

Directions to Local Doctors - Dannemora with public transportation

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