Holiday Inn Express & Suites Queenstown, an IHG Hotel

Excellent central location, a short walk to the pier and shops. Bus, tour, excursion pickup just at the corner.nStaff was so professional and courteous.nExpansive wide open ‘great room’ common area with fireplaces and nice Mountain Views.nFacility and rooms were very clean and up to date. Free breakfast available which was very good. Beds were comfortable with multiple pillow options. We had a one bedroom suite with a fully equipped kitchen and living area. Couch was a bit too firm for our comfort. Bedroom was comfortable; dressing area/ bathroom really spacious.nComplementary Afternoon iced teas were tasty and refreshing!nThey had a nice varied menu with generous portions and all of the dishes that we had were delicious.

The rooms are clean, well-equipped, and new. As a heads up, there are frosted glass partitions separating the bathroom from the bedroom. This may not be a problem for many but could be upsetting to some. The breakfast is included in the cost. It is limited in choice and not the highest quality. If you need a good breakfast to start your day, I would skip it and walk into town. If you are good with weak coffee and toast, it's your sport. There are a few other food options like cereal, yogurt, and scrambled eggs. There is insufficient parking for guests but staff will help you identify street parking. Street parking can be a bit of a ways off, but you can generally park at the hotel for 10 minutes to deal with luggage and then move the car. The staff were friendly and professional. The location is very convenient.

My parents and I had such a wonderful experience at the Holiday Inn Express! From the moment I walked in, the entire team was incredibly warm, welcoming, and genuinely pleasant. A special shout-out to Olivia at reception, she was absolutely AMAZING! Friendly, helpful, and so patient, she truly set the tone for a great stay.nnBut honestly, every single staff member I encountered was SOOOOOO lovely! You can really feel the positive energy and care they put into their work. It made my stay comfortable, easy, and so enjoyable.nnThank you to the whole team for going above and beyond. I’ll definitely be returning and recommending this place to everyone!

I wish it had been made more clear that this hotel primarily services bus tour guests because the family shenanigans would have been avoided on my part as someone who travels without children. These guests treat the hotel as a free range cage for their children, and it is the opposite of relaxing. Other guests were walking around shirtless and shoeless, and it just felt rather trashy at times. Rooms were clean. Location was great.

Huge mention to Jasmin at the front desk, she was an absolute delight and incredible customer service. She definitely deserves to be looked after and given a senior role. Olivia was also just as warm and comforting. Great location, less than 10nmin stroll to town.nn4 star not five, only because we requested house keeping in the morning while we were away all day but came at 5pm which seems a bit late.

Directions to Holiday Inn Express & Suites Queenstown, an IHG Hotel with public transportation

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