Novotel Queenstown Lakeside

My recent stay at Novotel Queenstown Lakeside was a mix of good and disappointing experiences. The location is undeniably the best part of the hotel — very convenient and close to everything. However, the check‑in experience really needs improvement, especially in recognising Accor loyalty members. The first duty manager we encountered was unhelpful and came across as dismissive, which set a poor first impression. Thankfully, the second duty manager later on handled the situation much better and resolved the issue professionally.nnThe room itself was acceptable, but several design choices were not practical for a 4‑star property. The air‑conditioning blows directly onto the side of the bed, which is uncomfortable, and the bathroom layout is problematic — the half‑glass shower divider causes water to splash everywhere, leaving the floor wet and slippery. This can be dangerous, especially for older guests.nnOn a positive note, the service from the bar team was excellent. Pramila, Kanna, and Batt were warm, attentive, and genuinely welcoming. Their hospitality stood out and made a real difference during the stay.nnOverall, the hotel has a great location, but the service consistency and room design need attention. Think twice before booking if you prioritise a smooth check‑in experience and well‑designed rooms.

Hotel is located close to the lake and central town - makes it super convenient and accessible. Staff in general are helpful and approachable.nnCustomer centricity needs to improve with focus on attention to details and do service recovery. Despite intimating the hotel about our back-2-back reservations and the need to continue in the same room, we were forced to change rooms in between. Worse is this happened even after reconfirming while checking in. While the hotel acknowledged their mistake, no attempt was made to do any sort of service recovery. Further, quality of housekeeping was poor - with uncleaned desk spaces and duvets not stacked up appropriately

Close to the heart of Queenstown, so easy to get around. Views of the lake and the mountains are stunning!nFriendly and helpful staff. Good range for breakfast.nAbsolutely no complaints about our stay here. We would stay here again when we return to this beautiful area!

We stayed one night at Novotel Queenstown Lakeside and were very disappointed. Our garden view room felt old, tired and, most importantly, not hygienic, with flies constantly in the room, on the beds and in the bathroom. Parking is also very limited onsite, and we only managed to get a street park because we arrived before 6 p.m. The location is excellent, but that is really the only positive.nGiven the Novotel brand, we expected much better and were surprised by the poor condition of the hotel in such a prime tourist spot. I would only consider staying here if you have absolutely no other option – it’s not worth it, even on a budget.

The hotel completely under-delivered on its name and reputation for our stay. The only positive during our 4-night stay was the location of the hotel, otherwise, it was the worst place we stayed for our whole trip.nIf I have to list issues:n- TV not working. With a 5-year old in tow, TV was an essential for us, and the process to use your Netflix account on TV was made unnecessarily complex and absurd. It took me 3 days out of our 4-night stay to finally make it work.n- Roller skating beds, which will move from their place with a touch. Good for fun and play, but an absolute nightmare otherwise. And, the maintenance team was so busy that it could put duct tape only before our last night there.n- Parking, they charge you additionally for parking, and still there is no guarantee that you will get it. They will kindly provide you with a map of the city to go and hunt for a parking space. However, hotel management has about 6-8 parking spots reserved for them in the hotel parking.n- Internet, unsecured and needs to be activated every 24 hours. Primed for an upcoming cyber criminal to hone his/her skills.

Directions to Novotel Queenstown Lakeside with public transportation

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