Copthorne Hotel and Resort Queenstown Lakefront

Myself and two friends stayed at the Copthorne lake front hotel for 5 nights. It is unfortunate that many aspects of our stay were negative. Firstly, the room looked nothing like what we booked and given the price of our stay was disappointing, along side the strong smell that carried through the lobby into the rooms and overall dirty feel within the rooms. Secondly, our sheets were not changed regularly nor our towels. On two of the nights, we had to contact staff members to make arrangements to change our dirty sheets and towels - something that should have been done during the day as part of a normal hotel cleaning duty. In one instance we made them aware of a stain that was left on the bed sheets in the morning, we later returned to find they had just made the bed and left the stain covered by the sheets which was extremely unhygienic and unprofessional.nnSadly I also lost an important family heirloom due to housekeeping’s lack of detail and respect to our personal belongings on the one day they actually did clean the sheets. I had this item on my bed with all my other belongings, it was reasonably small however it was not hidden. House keeping lost it whilst carelessly changing my sheets. I have left my stay and after countless check ins with the reception staff this item was never found, or i’m sure not even attempted to be searched for. I am extremely upset about this situation and lack of diligence towards our personal belongings.nnAlthough this stay was completely disappointing I would like to state that the reception was nothing but supportive and kind towards us when we expressed our concerns, this is purely an issue on housekeepings behalf, and the overall management of the hotel. You are much better off finding another hotel in the area or a cheap hostel for the same experience

The hotel is in a very convenient position; easy walking distance into the township. It is a big place and a bit hard to find your way around but our room with lake views was really great; large living/dining area with balcony and large bedroom. Everything in the room was in good condition but the curtain was broken but it wasn't a big issue. The breakfast was very disappointing and not good value; supermarket bread and unimaginative choices - we only bothered with it one morning - it was easier to walk into the township and get a decent breakfast. When booking, remember to ask for a room with a view; many don't have one or look into the inner courtyard. Staff were pleasant and helpful.

Rooms were nice with a wonderful view. Could see the sunset! Was a little chilly in the room and hard to heat. The staff was friendly. The breakfast buffet was very basic. The location was great to walk downtown.

Very nice hotel, with comfortable rooms, decent restaurant & location although there is a bit of a hill to walk up from central Queenstown. One little gripe is that the customer wi-fi coverage varied a lot across the site. Where I stayed in Block 1, it was often easier to rely on cell service rather than wifi.

Extremely dissatisfied with my experience here. I was allocated a room in the basement with a lovely view onto the carpark. There was NO Toiletbrush which I personally think is extremely gross. No access to the Spa amenities although I was a fully paying guest. Food was pretty basic for a somewhat better establishment. No gym facilities which is quite surprising. I wanted to go for a hike in the morning but would return after checkout, so there was zero options offered from the staff as to how I might be able to refresh myself. Absolutely disappointing and not worth the money! Two star because the location is convenient.

Directions to Copthorne Hotel and Resort Queenstown Lakefront with public transportation

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