Crawford Medical

Took my mum there as a casual patient and had a great experience. All staff we dealt with was fab. The receptionist was friendly and helpful, nurses were kind and did a great job with my mum's injury and the GP took time to examine the issue and was very personable and professional. Thanks again.

Attended Crawford Medical for a minor surgery and was seen by Dr Bruce Greenfield, I would highly recommend this practice for any Medical treatment needed. Very impressed with all the staff from the nurses to the receptionists to Dr Greenfield. Very professional, personable and explained what was happening every step of the way. Thank you for everything.

I was seen by a male European doctor possibly Brenden or Bryan because of razor blade sore throat 2 years ago, he was so sure it's just common cold, asked me keep taking paracetamol, he believed antibiotics won't help at all.nThat whole night I coughed non stop, every few minutes had to sit up from the bed to ease the coughing and lose voice. Visited Eastcare and been prescribed antibiotic and it worked.nnHanded in my medical form for doctor Sherry has resigned to sign, after 10 working days no update, called in and was told they don't have the form, had to email them, few days later received text to collect it, went there, they can't find the form anywhere. Waited until the doctor came back from lunch and signed it.nnThis year handed a medical form for doctor to sign again, got a call said it's done ready to collect, magically they can't locate the form again. Waited until it was found somewhere.nnRecently my child's appointment has been cancelled without given a text or call, because we have transferred successfully to another clinic, we came in and waited to be told it's cancelled.nnWhat amazed me most is they don't feel sorry at all about wasting your time because incompetent administration. Medical workers are super busy however our time matters too.

I’m so sick and tired of coming into the clinic and waiting 20-30 minutes because nurses and doctors are always behind schedule or just sitting in their offices with no clients. Not only that, but they rush through appointments and don’t even listen to you. It feels like they don’t know what they’re talking about. I had an appointment with nurse practitioner Robyn, and after explaining my condition, she asked if I think I should go on antibiotics. I told her that “I wasn’t sure”, as I was coming into the clinic for professional help and advice, hoping that I wouldn’t have to prescribe medication for myself. I also mentioned that the night before, I had a high fever and was in quite bad condition, and that I was worried. She then stopped what she was doing and asked in a judgmental tone, “Oh, what were you worried about?” Even though I had explained my fever and condition, and based on what I said, I had every right to be concerned about my health and not be judged for it. This practice used to be great but has taken a turn for the worse. There is no welcoming atmosphere, and there is an extreme lack of service from the receptionist staff to many of the medical team members. I shouldn’t feel made to look stupid in a place where I’m seeking medical advice. Once again, I received no diagnosis, only a list of possible issues. I understand it can be difficult to determine a final diagnosis easily, but there was no offer of further testing despite my concerns. I felt like I was being treated as if I were overreacting. If you’re considering coming to this practice, I would definitely not recommend. But if you do decide to come I would highly recommend researching the GP or nurse practitioner you choose, rather than just picking the next available appointment, as you might find it’s a waste of your money and time.

Hi TherennMy GP referred to this Crawford Ear clinic. Their treatment was good and no complaints. However I had to go for multiple sittings for my treatment. For couple of appointments I had to reschedule as I was very sick with flu. At the time of rescheduling, they didn’t advise me about extra charges. Also at the time of rescheduling I clearly told not to cancel just to reschedule. After my treatment was over, I received a statement for $40 claiming that it is late cancellation fee where I clearly mentioned it is just rescheduling. I spent nearly $200 for my treatment, paying this 40 bucks is not a big deal but I felt like no clear communication. Also sickness doesn’t come informed. I woke up in the morning with bad flu and so had to reschedule cause it was covid time and don’t want to spread. So I feel claiming late cancellation fee under these circumstances is not genuine. I spoke to them and they sent a formal letter that they are waiving the charges. But the issue is this happened 2 years back but I am still receiving letters saying I have outstanding fee. This is causing unwanted mental stress and threatening letters that this will go to debt collector. I work full time and so as my husband and this 40 bucks is again not big deal but I feel here error is not at our end. Sending reminders even after saying the charges were waived is not professional at all. My whole experience with this clinic was not good and very very disappointed to the core.

Directions to Crawford Medical with public transportation

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