bp

We had a great experience at this gas station. What stood out the most was the team everyone is friendly, welcoming and a positive atmosphere.nnThe cafe serves really nice coffee fresh and full of flavour even though when it’s super busy specially Mr Adil. Highly recommended. Must go for coffee n hot nuggets.

Helpful staff when I wished to use car wash. Showed me how to follow process and quickly came to fix the code machine issue. Car looked great after a Super Wash.

Spacious and easy entry and exit. Staff are courteous and kind. They also serve great coffee. The car wash is also great as are the EV charging stations.

I’ve just had the worst customer service experience ever.nnI came to get petrol at around 4:10 pm. The young man at the counter was very rude. He told me his name was Ravin, but I can’t confirm if that was true.nnI asked to fill up and pay by cash. While taking my cash out, I mentioned that I also had an Everyday Rewards card and was looking for it in my bag. When I finally took it out, he said I couldn’t use it. I didn’t hear the reason clearly, so I thought it might be because I was paying by cash, and I asked him to confirm.nnHe then said I couldn’t use it because it took me too long to take it out of my wallet. He claimed it took me five minutes, which I was very sure was not true. I didn’t want to argue, but because he was being so rude, I told him I did not take five minutes and that the CCTV camera could clearly show this. He then said, “Okay, it took two minutes,” and still said I couldn’t use it.nnI explained that firstly, I had already told him I had an Everyday Rewards card, and secondly, he never asked me if I had one. He rejected it simply because he said it took me two minutes. I was actually fine with not using the card, but because of his rude attitude, I asked to still use it by having a refund and then repaying again — which he did.nnHowever, when I returned to my pump while it was raining, he did not turn the pump on. I signaled to him several times, but it still wasn’t working. I went back inside to ask why. He said he needed to serve the other customers and would come out to look. It became late, and I needed to go to my evening class, so I went back to the pump again. Only then did he turn it on.nnIs this how customer service is supposed to be? It was raining today, and I hope he does not treat other customers the same way. This was a very unpleasant experience, especially for customers who may be unwell or in a hurry.

No commentnOne hour waiting for car washnHorriblennI understand it is not your problem, as customers come suddenly a lot

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