Awanui Labs - Mairangi Bay (formerly Labtests)

Awanui Labs ManagementnnI would like to raise a concern regarding my recent visit to your Mairangi Bay branch.nnDuring my blood test appointment, I experienced a painful and uncomfortable blood draw from a staff member. your senior older woman with grey hair possibly of Indian descent. I felt rushed, not reassured, and was left wondering whether the procedure was performed correctly. This experience left me feeling anxious and unsafe, especially as someone who complied fully during the process.nnOn the other hand, I would like to extend my sincere appreciation to LIAM, who later assisted me. He was professional, kind, and made the procedure quick and painless. I felt reassured and cared for, he represents the standard I expect from a healthcare provider.nnPlease look into this matter seriously. Patients deserve respectful and competent care, especially during something as sensitive as a blood test.

I didn't manage to get the nurse's name who did my bloods but she was exceptionally kind and friendly + I even received my blood results the same day as the draw on a Saturday too. Really impressed with the service.

Yohani is exceptionally skilled with doing blood tests. She handled my difficult veins smoothly in a gentle and kind manner. Furthermore, she was very encouraging and caring, helping me calm down even though I was extremely nervous. Highly recommended!

One of the best experiences ever at a lab.! I wasn't even sure she had put the needle in, and except for the plaster I can't tell afterwards either. Super fast draw and no wait time due to public holiday. Thank you!

Went today24.04.25 around 10 in the morning, my token number was 483with my daughter for her blood test. Unfortunately this senior lady doesn't have any patience, empathy, kindness or knowledge of how to deal with a little kid who is scared of needle. Not at all expected this type of behavior from a person working in this sector.

Directions to Awanui Labs - Mairangi Bay (formerly Labtests) with public transportation

---