Magic Loft Playground & Cafe - Browns Bay store

We held a birthday party for my daughter there today. We arrived a bit early, but the staff had already cleaned and tidied up the room nicely. My daughter and the other children had a wonderful and joyful birthday celebration.

“We hosted my son’s 8th birthday party here, and it was absolutely amazing! The kids had so much fun with the variety of activities and safe play areas that cater to different age groups. The staff were friendly and attentive, ensuring everything ran smoothly. The venue was clean, well-maintained, and had a dedicated party area that made hosting so convenient. My son and his friends had an unforgettable time, and we’re so grateful for the wonderful experience provided. Highly recommend this place for anyone planning a kids’ party!”

A big thank you to Joyce and the team at Magic Loft for making our little boys 4th birthday so special this weekend. The room looked fantastic and was ready for us well before our booking Paw Patrol theme! and our son was so so happy when we arrived, the little ones all had a blast and the adults were really impressed with the facilities.nnJoyce’s communication prior to the day was excellent as well. We’re so pleased we chose to celebrate at Magic Loft and we can’t recommend them enough. Thank you again!

First time here at Magic Loft, great place for the kids to have hours of fun, different areas for different age groups, floor needs a spring clean as it is really dusty. Food wise even through it’s owned by another owner it wasn’t that good especially for that price. Over all great fun for the kids.

UPDATE: Joyce the manager who was not working on the night of our Son's party, has been in contact to offer an apology and compensation. She seemed genuinely disappointed at our experience. Based on Magic Loft's swift and sincere response and promise to do better for future patrons, we have decided to increase our review from 3 to 4 stars.nnWe hired the whole venue and self catered for my son's 5th birthday. I rung a few days before the party to confirm that the pedal cars will be available as they were partly why we chose this venue - we knew he would love racing his cousins around the track. However, after arriving at the party I went looking for the cars. We were told that 2 of the cars were broken leaving only 1 available. The screen game in the ball pit also didn't work and we were advised that it hadn't worked in months.nnThe hire information noted a mic would be available and that we could play our own music on the sound system, but on the day no connection to the sound system was available. We were told that someone was bringing a connection, but when they arrived an hour into the party, it didn't work so we were told to hold our phone up to the mic which sounded terrible. The mic was attached via a short chord behind the register. Music really effects the ambiance and vibe of the party, so we sourced a large JBL speaker to play which worked great. Had we known ahead of time, we would have arranged an alternative.nnPerhaps most alarmingly, I was asked to give a 5 star Google rating in front of staff before we left that night. When I hesitated, I was told that I could get 2 free visits in exchange for a 5 star Google rating. This didn't sit well with me, and makes me ponder the integrity of the other Google reviews for this venue.nnThe children did have a great time especially when we sorted the music, and the venue was clean, but considering the price we paid $1690 +$600 deposit +2.5% credit card fee not receiving what was advertised was disappointing.

Directions to Magic Loft Playground & Cafe - Browns Bay store with public transportation

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