Samsung Customer Service Plaza

6/5 Stars Outstanding service!nnStaff are friendly and accommodating, repairs were prompt and with good communication, my phone is as good as new once more!nnThere’s no one I’d trust more with repairs, especially for the high end folding phones. Really couldn’t ask for a better experience!nnEven the waiting room is nice and chill

We had a very disappointing experience at the Samsung Showroom in Albany on 17-11-2025 around 4-4:30PM.nWhen we approached the reception for help with our brand-new Fold 7, the receptionist immediately insisted that we leave the phone with the technician, without listening to the actual issue we were describing. Instead of understanding our concern, she began arguing with us, even though we clearly explained that the issue did not require a factory reset or leaving the phone for an extended period. I even mentioned that I had already spent an entire working day on the phone with Samsung’s customer service team trying to resolve it. She showed absolutely no concern.nI had to firmly state that I was not comfortable leaving my new device unnecessarily. As the situation escalated, her manager stepped in and asked for the details directly. Once I explained the issue to her, she understood immediately, took the phone herself, and asked the technician to check it. The technician identified and resolved the issue in less than five minutes, exactly as we had been saying.nAdditionally, while my husband and I were seated right in front of the receptionist, she switched off the air-conditioning and opened the door because she felt hot, making the waiting area uncomfortable for us.nOverall, the customer service from the receptionist was extremely disappointing. Having recently purchased two Fold 7 devices, this is far below the standard we expected from Samsung. I strongly recommend additional customer service training for this staff member to prevent similar experiences for future customers.

Good service. The instructions to handover your device are pretty clear. I like how the maintenance mode instructions are also taped to the counter.nI had a statys query and Christina helped me. She also followed up the next day to ensure if the issue was resolved.nThe waiting area is nice and clean. There is a small coffee machine if you have a longer wait time. Pretty happy overall.

I’m using a Galaxy Fold 3, and the inner screen protector came off. When I visited the Samsung Service Center, they replaced it for free. As expected, Samsung Electronics truly is a world-class brand! The staff were also very kind. And the newly released TV in the waiting room was absolutely amazing.

We are very impressed with the service Samsung provided when my phone stopped charging.nnIt was under warranty.nnSamsung turned it around very quickly, tested it several times and returned it to us within 10 days.nnCristina from the service centre rang us twice to report on progress and let us know what was being done and when we should be able to collect the phone.nnA very satisfied customer

Directions to Samsung Customer Service Plaza with public transportation

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