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Whelan Property Group Pty Limited

  1. Ultimo
  2. New South Wales Property Management Company

Reviews, get directions and contact details for Whelan Property Group Pty Limited

Whelan Property Group Pty Limited
"Strata Management Services"
Address: 277 Pyrmont St, Ultimo NSW 2007, Australia
Phone: (02) 9219 4111
State: New South Wales
City: Ultimo
Zip Code: 2007


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Whelan Property Group are the Strata Managers of a number of buildings where I own investment properties and in my experience I've found them to be responsive, honest, accurate with governance, polite and thorough. Importantly I have personally experienced the strength with which the Whelan team can manage challenging Strata Committees to deliver positive outcomes for the Strata Scheme. Furthermore, Christopher Whelan, the principle, has on a number of occasions, personally assisted me with Strata related questions and assisted to resolve issues concerning buildings where his company is not paid to provide support. I would highly recommend Whelan based on their strong performance and the willingness to go above and beyond.
7 years ago (17-05-2018)
Take forever to reply to you, and don't care about tenants. Last issue I had with them left me with a hole in my ceiling for two months. This time, after my apartment partially flooded, the plumbers Whelan sent almost left the job halfway through because Whelan called them and told them to go so their preferred plumber could do the work two days later, even though the leak was ongoing, and I would've had to turn off my water for days. I had to call up the Strata in a panic to get them to stay! After that I had to wait half a week to get a reply about the follow up to damage within my apartment. I needed feedback in order to be able to carry through on advice from the plumbers Whelan sent. I was told they were too busy to get back to me, as opposed to understaffed, or unable to delegate sending very simple feedback based on information they already had. Very frustrating end to a very frustrating week. Their reception staff are great, but getting a job completed requires constant messages and calls, or they simply will not reply to you. I wouldn't have minded the huge bill I ended up with quite so much if they'd simply forwarded the information as they had received it.
7 years ago (04-05-2018)
*Updated* I've amended my review of the services provided. As we have gained more time and experience with them, the quality of service has changed. We've been with Whelan Property Group for over two years now. Our building is near new and we have undergone proceedings to rectify defects, Whelan's have assisted with getting this process rolling forward. Emails are always replied to in a decent time frame. Communication to owners and Strata Committee could be far better. It's now become a part time job having to follow up communications with them as tasks seem to fall to the side and left or forgotten. I've lost many hours of work just to follow up issues and concerns they should be addressing as management of the building. Their administration of the strata levies collection leaves a lot to be desired. Whilst dealing with staff is pleasant, it does not compensate for the level of service or quality of experience we receive.
7 years ago (05-02-2018)
Would like to support Matt Dalton's review and others that this company may use improper voting tactics, especially when trying to achieve something in their favour. We had an incident with them a few years back where there was a lot of unnecessary spending. They also neglected to inform a large majority of the owners and occupants on a meeting that was important as it involved voting on various financial and representative matters – no letters, no calls, nothing. Fortunately, most of the occupants were aware what was going on by then so turned up regardless through word of mouth. They haven't gotten too out of line and to be fair, have been consistent since then, but would definitely recommend others to keep an eye out for anything dodgy. Also they’re not responsive to inquiries. Have emailed them twice this year, once regarding building maintenance and just recently, regarding a bill payment. Did not receive a response either times. They’re prompt with their levies invoices though!
7 years ago (08-02-2018)
Lack of Building Management and Security. Was planning to invest in few months, definitely not going with Whelan for sure. (Big time Disappointed) **I wish there are -Stars option
7 years ago (27-04-2018)
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