Trek Bicycle Carnegie

Friendly and great customer service and support team. I recently purchased an e-bike from Trek Bicycle Carnegie and Mike was great in explaining the type of electric motors and the pros and cons of each.. When I experienced a technical issue my fault, the workshop guys were very quick to resolve the issue within a few minutes!! Well done guys and happy to deal with Trek Bicycle Carnegie again!

Frank and harry were awesome. Booking in the service was easy, the technical explanation as to what was required was made easy to understand and as for the bike, riding perfectly. Highly competent team and highly recommend!

The team are switched on. They know when you enter the store and offer help but are not pushy. When you request help, they know their product and are great a determining what will suit your needs. I have purchased shoes and a helmet from 2 different team members and both were enthusiastic and not the typical sales assistants you find.

Service is second to none. Alfie the bike mechanic knows everything you can know about bikes and is always going above and beyond to make sure my bike up to scratch. I called up today to see if someone can take my pedals off because I couldn’t get it done at home. Alfie took them off and even offered to replace them with new ones I had just bought. Highly recommend!

Alfie and the team are simply brilliant! Not only do they know their stuff inside and out, they provide outstanding customer service. I couldn't recommend them more.

Frank, the mechanic! Super helpful, and got me back on the road super quick, in time for round the bay in a day! Thank you very much. Highly recommend and will be back!

Best service. I've been to Trek Carnegie twice now and the service has been brilliant . Archie and the other staff member helped me with all my crazy bike questions and they fixed a few issues on the spot.thanks heaps.

Friendly efficient staff. I went in to day with a blown out tube, and in need of a new light and stand. Charlie the tube and accessory man showed me the new accessories huge range of Bontrager goodies and Viola ! A near new bike with one happy cyclist !

Trek Carnegie, Victoria 3163 feedback I had a new rear wheel fitted to my bike at my LBS, it went well. The price was fair and competitive. Friendly helpful staff. The prices of genuine products were better than found in online searches and come with a warranty that can be supported if there is a problem. Also I avoided all the post issues with large awkward fragile items and the hassle of getting the items at the same time. I will be back.

These guys are excellent. No argument. My family own a number of top end mountain bikes, ebikes and then some mid-range kit from a range of manufacturers. Alfie, Elliott, Cam, Michael and Chris who have I missed? are always incredibly supportive, courteous and thorough. I have been to every bike shop within a 10km radius of Malvern Central and these guys are without question the best mechanics. They are serious cyclists that do their work with care and pride. The Trek gear they sell is top end quality at a reasonable price.