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Telstra Shop Melbourne Discovery

  2. Melbourne Store

Reviews, get directions and contact details for Telstra Shop Melbourne Discovery

Telstra Shop Melbourne Discovery
"Visit a Telstra store to get advice for all your communication needs. You can book an appointment now, or secure a spot in the queue ahead of your visit, in the My Telstra App. Australia's best 5G is now covering 75% of Australians."
Address: 246-260 Bourke St, Melbourne VIC 3000, Australia
Phone: 1800 726 917
State: Victoria
Zip Code: 3000


Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
I came in with the intention to do a phone upgrade, waited 10 minutes for someone to assist while their service desk was unattended. Then I was told they can’t help me and to come back the next day because they were closing in 10 minutes. If they can’t help why not just close the door 30 minutes before. Not the kind of customer service I would expect from a telecom enterprise. Also to note this was on “Telstra Day.”
I have just finished dealing with Telstra in relation to my ageing father's account. It has taken far longer than it should have but at every step I have been supported by one wonderful staff member, Tran you are amazing and I am very grateful for all of your support and help. Thank you so much.
I must say the service at floor man of this person is extremely poor! He is very offensive and rude, I took my mother who is at age of 82 years old, wish to open an account, he is refused to book us the appointment till I insisted, then he gave us the date on the 02/11 but never sent me the link to confirm the appointment, I then booked the appointment myself online on the 01/11 1:00 pm , one day earlier! How can Telstra have such staff at front offering such poor service, rude staff offered no service at all!!!
Disgusting care towards customers. Made me super upset as they told me to go use the phone box across the road to call someone for help about getting a new phone on my Telstra plan after my phone was stolen which apparently they can’t help with, after 5 minutes of trying to use it I went back in and they carelessly laughed and told me it actually doesn’t work and that i had to try another Telstra phone box up the street. So i just left crying : thanks guys
I've been a Telstra customer since I was 18yo, that's a long time I won't bore you with my age. Always found the staff and service to be helpful and knowledgeable. Only complaint I have is that, post-Covid, dropping in without an appointment and being served straight away, as it used to be, is now harder to do it does happen but only if your query is a very simple and quick one. These days, my smartphone and laptop data and phone calls plan is quite cheap, $83 per month for 180Gb shared data. Reliability of network service is excellent in my experience.
Front of store reception 'Tushar' is good at nothing but upseting customers. He also claimed to be the store manager. Well, if he is, stay away from Telstra for life. If he isn't, guess who's good at training their 'front of house' staff. Well done Telstra.
Jasmine from this Telstra store has helped me connect my home NBN internet. She is very knowledgeable and superb in problem solving with sharp attention to details. My situation was somewhat complicated, but she handled everything in one communication with amazing follow-ups to make sure everything works okay. Maybe, the best service I have ever experienced in the past 30+ years.
This store has no clue how to do customer services. The Asian guy who stood at the entrance doing the Registration/Queue thing on 29th/12/22 around 11am to 12:30pm was rude and has no sense of customer service. You really need to train your staffs harder, or maybe change staffs
I went in to change my mobile plan from 4G to 5G on a Saturday afternoon.The store was busy but they had a very efficient system in place. We were greeted and told how many people were ahead if us and how long it'd take to be seen. I love good customer service and transparency. We were served within 10 minutes. Great job Telstra.
People, this is Telstra Heaven I would recommend this Telstra. Come here directly if you want your issue resolved in minutes. The staff here are very friendly, know exactly what they are doing and you can feel that you are welcome and they are always ready to help. The Telstra experienceI had in this branch Telstra Melbourne Discovery changed the way how I looked at Telstra. Alice, you are the best! Thank you Now my number was successfully transferred to my son. And he even sign up for the $58 plan.
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