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Parmelia Hilton Perth

  2. Perth Lodging
  3. Western Australia Lodging

Reviews, get directions and contact details for Parmelia Hilton Perth

Parmelia Hilton Perth

About

Located in the heart of the city, enjoy excellent shopping, vibrant nightlife or a stroll through beautiful Kings Park. Visit www.perth.hilton.com for more information.

Story

The Hilton Parmelia Perth hotel has 10 meeting rooms for 5-500, a business center and wireless internet access in all public areas. From Guest Rooms to Deluxe Rooms Plus and Suites, all rooms at the Parmelia Hilton Perth hotel have high-speed internet access (charges apply).

Address: 14 Mill St, Perth WA 6000, Australia
Phone: (08) 9215 2000
moc.notlih@htrep
State: Western Australia
Zip Code: 6000


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Reviews
I was pleasantly surprised to receive a complimentary upgrade to a suite thanks to my Hilton Gold membership, which was a great start to the stay. The suite was impressively spacious, even with three people and an added rollaway bed—it never felt cramped. The bathroom was large and well-appointed, and the room overall was clean, modern, and very comfortable. A smart TV was available, making it easy to stream shows and unwind in the evening. Another highlight was the executive lounge access, which added real value to the experience. The complimentary food and alcoholic beverages were a great touch, and the relaxed atmosphere made it a perfect spot to wind down after a busy day. A truly enjoyable and comfortable stay.
Really great hotel. Room space was perfect, with separate living and bedroom space. The staff were all very friendly and always very happy to help. Good breakfast and meal selection. Great location, very central. Had intentions to use the pool but ended up travelling on train to Cottesloe and using the sea instead!nnOnly negative was drinks in room were limited and not replenished every day. Plus the bar seemed to close very early.nnHowever, you're in Perth, so not spoilt for choice at any time of the day and night.nnThank you
The location of the hotel is great. Otherwise I don‘t understand the 5 Stars. The breakfast was good, but the „great coffee“ some reviews refer to is only available for external customers not the hotel breakfast. I even asked for it and this was the response.nMost important for me is being able to sleep in a hotel. I know it is a city hotel, but still I have never been to such a loud one. The TV from the neighbor was as loud as it was my own, and the garbage cans of the hotel were emptied in the night very loudly.nWhat I am most disappointed about is the service. The concierges were very nice. But the morning of my checkout, I asked for a later use of the shower facility at the pool or gym long flight in the evening and 38 degrees outside. The receptionist said „this is not possible due to safety reasons“. I dont understand and also after asking twice she could not explain but it was not possible. I have never been to a hotel where this was not possible. In evening when i came back there was a different receptionist, then it was not a problem.nTo summarize: I would really not recommend this hotel.
We chose this amazing location for its proximity to an an event celebrating 25years of some close friends anniversary. From check in to checkout it was seamless.nThe room was everything we could have asked for. Staff were ALL FANTASTICALLY HELPFUL and showed enthusiasm from start to finish. Valet were excellent. Breakfast was incredible showcasing local produce and artisan pastries.
It was an overall disappointing experience for my stay at Parmelia Hilton Perth over the weekend. This hotel does not deserve with a 5-star hotel rating at all in terms of service quality and room conditions.nnProblem 1 'Check in' - I arrived at the hotel earlier on the day and understanding that my room was not ready, so I had to leave my luggage at the front desk. There was no hotel guest in front of me and I was standing there for 2 minutes before one of the 2 staff began to serve me. Prior to my arrival, I have provided my Hilton Honors membership details to the hotel with my online booking more than 2 months ago, and I was so surprised that they had no record of it when trying to register my check in their system.nnLater on the day at around 4pm, I arrived back at the front desk and collected my key cards for my room; I would have expected my luggage being sent to my room and ready their official check in time is 3pm, but no, the front desk staff simply passed me back my luggage with no assistance offered to carry them to my room.nnMy hotel package included a complimentary bottle of sparkling wine; it was a hot day, I was expecting it to be ready in my room so I could enjoy a glass of chilled bubbles to relax once I settled in. I looked over the coffee table and inside the bar fridge, it was not there. Eventually, I had to call the front desk and to remind them. I was disappointed.nnProblem 2 'Executive Lounge' - This has to be the worst 'so-called' executive lounge compared to all the others I have been to. The biggest issue is the lack of professionalism and service quality of the staff there. The basic communication skill, greeting to the hotel discerning guests, is simply missing from them. Every time I walked into the lounge, no staff was attending at the front desk; and even when the staff saw me at the bar there, none of them saying 'Good morning' or 'Good evening' once at all.nnOn Saturday 15 Feb 2025 evening, I was there for pre-dinner drinks and canapes, I let a female staff with brunette hair and that's all I can describe her because none of the staff have a name tag on to know that the sparkling wine bottle is empty, and I was simply amazed with her response, she was asking me to put the bottle back to the area near the bar fridge, instead of saying something like 'No problem. Leave it to me and I will manage it. Thank you!' You are the one serving the hotel guests there, you do not ask the hotel guests to serve you instead. This is an unacceptable behavior.nnThis lounge is always running out of glasses for drinks and snacks for the hotel guests to enjoy; and the staff do not clean the table and chairs/couches properly and promptly. I have attached photos as evidence.nnProblem 3 'Rooms' - Design is one of the key features for a 5-star hotel, but the dated furnishing and interior design, and lack of room decor simply does not meet the criteria. The bathroom power is not functional. The room is spacious though which is a positive I can draw from my stay.nnWill I be a returning guest to this hotel? Highly unlikely.nWill I be recommending others to stay in this hotel at a premium price? Unfortunately NO.
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