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Parmelia Hilton Perth

  2. Perth Lodging
  3. Western Australia Lodging

Reviews, get directions and contact details for Parmelia Hilton Perth

Parmelia Hilton Perth

About

Located in the heart of the city, enjoy excellent shopping, vibrant nightlife or a stroll through beautiful Kings Park. Visit www.perth.hilton.com for more information.

Story

The Hilton Parmelia Perth hotel has 10 meeting rooms for 5-500, a business center and wireless internet access in all public areas. From Guest Rooms to Deluxe Rooms Plus and Suites, all rooms at the Parmelia Hilton Perth hotel have high-speed internet access (charges apply).

Address: 14 Mill St, Perth WA 6000, Australia
Phone: (08) 9215 2000
moc.notlih@htrep
State: Western Australia
Zip Code: 6000


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Reviews
It was an overall disappointing experience for my stay at Parmelia Hilton Perth over the weekend. This hotel does not deserve with a 5-star hotel rating at all in terms of service quality and room conditions.nnProblem 1 'Check in' - I arrived at the hotel earlier on the day and understanding that my room was not ready, so I had to leave my luggage at the front desk. There was no hotel guest in front of me and I was standing there for 2 minutes before one of the 2 staff began to serve me. Prior to my arrival, I have provided my Hilton Honors membership details to the hotel with my online booking more than 2 months ago, and I was so surprised that they had no record of it when trying to register my check in their system.nnLater on the day at around 4pm, I arrived back at the front desk and collected my key cards for my room; I would have expected my luggage being sent to my room and ready their official check in time is 3pm, but no, the front desk staff simply passed me back my luggage with no assistance offered to carry them to my room.nnMy hotel package included a complimentary bottle of sparkling wine; it was a hot day, I was expecting it to be ready in my room so I could enjoy a glass of chilled bubbles to relax once I settled in. I looked over the coffee table and inside the bar fridge, it was not there. Eventually, I had to call the front desk and to remind them. I was disappointed.nnProblem 2 'Executive Lounge' - This has to be the worst 'so-called' executive lounge compared to all the others I have been to. The biggest issue is the lack of professionalism and service quality of the staff there. The basic communication skill, greeting to the hotel discerning guests, is simply missing from them. Every time I walked into the lounge, no staff was attending at the front desk; and even when the staff saw me at the bar there, none of them saying 'Good morning' or 'Good evening' once at all.nnOn Saturday 15 Feb 2025 evening, I was there for pre-dinner drinks and canapes, I let a female staff with brunette hair and that's all I can describe her because none of the staff have a name tag on to know that the sparkling wine bottle is empty, and I was simply amazed with her response, she was asking me to put the bottle back to the area near the bar fridge, instead of saying something like 'No problem. Leave it to me and I will manage it. Thank you!' You are the one serving the hotel guests there, you do not ask the hotel guests to serve you instead. This is an unacceptable behavior.nnThis lounge is always running out of glasses for drinks and snacks for the hotel guests to enjoy; and the staff do not clean the table and chairs/couches properly and promptly. I have attached photos as evidence.nnProblem 3 'Rooms' - Design is one of the key features for a 5-star hotel, but the dated furnishing and interior design, and lack of room decor simply does not meet the criteria. The bathroom power is not functional. The room is spacious though which is a positive I can draw from my stay.nnWill I be a returning guest to this hotel? Highly unlikely.nWill I be recommending others to stay in this hotel at a premium price? Unfortunately NO.
We had such an amazing time staying here! Hotel is clean and modern, breakfast buffet and poolside food are really good and tasty. Special shout-out to Jeremy at the check-in, he really accommodated all our concerns and needs. Overall i would definitely come back! :
I had an outstanding stay at Parmelia Hilton Hotel! The staff was incredibly welcoming, the room was spotless, and the location was perfect for exploring the city. The breakfast was exceptional, and the facilities were well-maintained. Truly a fantastic experience!
We stayed here for 5 nights and the experience was amazing, excellent location. The comfort and service were exceptional, and we truly enjoyed our time. The staff was very friendly and always checking on us.
We ended up at this hotel because Jetstar failed at Busso airport. 3 hours in a bus and we were fortunate to be here. We were tired and had had enough but once we checked in and ate we realized this was a good outcome.nGood staff, very clean and comfortable room and good service.
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