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Oaks Metropole Hotel

  1. South Townsville
  2. Townsville Lodging

Reviews, get directions and contact details for Oaks Metropole Hotel

Oaks Metropole Hotel
Address: 81 Palmer St, South Townsville QLD 4810, Australia
Phone: 1300 559 129
State: Queensland
City: South Townsville
Zip Code: 4810


Opening Hours

Monday: 6:00 AM – 11:00 PM
Tuesday: 6:00 AM – 11:00 PM
Wednesday: 6:00 AM – 11:00 PM
Thursday: 6:00 AM – 11:00 PM
Friday: 6:00 AM – 11:00 PM
Saturday: 6:00 AM – 11:00 PM
Sunday: 6:00 AM – 11:00 PM

Update Info

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Reviews
Had an Executive Studio Suite 1001A with amazing views of Castle Hill, the water and Maggie Island. Rooms were clean and modern with soundproofing, black out curtains, microwave, cooking stove, washing machine and dryer. Lovely staff and I enjoyed chatting to the guests. Really liked dipping in the swimming pool at the end of the day. Location is great. Lots of places to eat and get coffee at down Palmer St. I highly recommend this hotel.
3rd floor room is right above the delivery point for the hotel in front and every day there are delivery trucks parked, engine's running leading to exhaust fumes and compressor noise ruining balcony time as well as not being able to have our door open.nOur renovated room has a washer and dryer but you have to be careful when closing the doors that you don't jam your fingers in them.nWhen we arrived they had not installed the hanging rail in the small opening for clothes this had to be done the next day.nThe TV employes an in-house casting system that means you have to have an higher end phone to use it.nThere are the bare minimal items to use on the stove top and no microwave cooking vessels, we had to buy our own. 4 day's after advising the front desk of this problem someone came up with 2 microwave items that still were not suitable.nWe did ask for some scissors as well, these came but we were expected to use them straight away and give them back,I explained that we needed them each day for opening breakfast items.nIt is a reasonable walk into town and there are a number of eateries on the way. The pool is relatively unusable as it is located in full shade most of the time as right on the office area and delivery lane,no privacy.nAlso the in-house phone is not working as yet and the on screen tv room menu doesn't work.nDay 10 of our visit, we have asked 5 time to have the hand cream dispenser in the bathroom filled up and been told to our face it has been done or will be done only to have to ask in a demanding way to let me know if they are out of it or FILL it up, we came back from a walk to find several small containers of hand cream, so they lied 5 times about doing the job. Just when you thought things could not get worse. Today Wednesday have had to have our balcony door closed ALL morning due to truck deliveries at the Hotel in front, so noisy on the 3rd floor. Still no replacement spatula after 4 to 5 days.
Went for a weekend lunch. Great atmosphere but the setup behind the bar is not great. Takes so long to get a drink because ordering meals and them making coffee behind the bar. I feel like if it was set up with ordering meals away from the bar and getting rid of the coffee machine would make service flow so much better
I've stayed here a few times for work. It's a bit hit and miss. The good things are the location handy for access to meals, walks etc.nnI've found the bathrooms that have an external window are usually cleaner. The ones that don't have an external window can be quite grotty with mould.nnThere are security issues too. Another, intoxicated, guest was able to gain access to my room while I was asleep at night using their own keypass. This was quite a frightening experience and almost a month later, I'm yet to hear back from the manager about this one.nnThe wifi is a bit laggy at times too and struggles to load. This also affects the TV reception.nnAs a no-frills crash pad the property is acceptable.
Room was great, fresh modern with fridge and kitchenette, quite spacious with a great size bathroom, plenty of room. Room had a great view over marina. Staff very friendly and helpful, we hosted a 40th and staff went above and beyond to cater to our needs. We will 100% use Metropole hotel for our functions and the hotel for our accommodation, out guests also agreed highly.Thanks for our stay and your hospitality
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