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Hotel Grand Chancellor Townsville

  1. Townsville City
  2. Townsville Lodging

Reviews, get directions and contact details for Hotel Grand Chancellor Townsville

Hotel Grand Chancellor Townsville

About

Our 4 star Hotel Grand Chancellor Townsville, situated in the heart of the business and shopping districts, is fondly known locally as the ‘Sugar Shaker’.

Story

Our 4 star Hotel Grand Chancellor Townsville, situated in the heart of the business and shopping districts, is fondly known locally as the ‘Sugar Shaker’, due to its unusual shape. Being Townsville’s tallest building, the hotel offers stunning views across the city, Castle Hill and towards Magnetic Island, from our range of contemporary guests rooms and rooftop pool.

Within close walking distance to award winning restaurants & nightlife, key attractions such as the Strand Waterfront & Reef HQ Aquarium, as well as the Townsville Convention and Exhibition Centre, the hotel is ideally situated for both leisure and business guests.

Address: 334 Flinders St, Townsville City QLD 4810, Australia
Phone: (07) 4729 2000
ua.moc.ellivsnwotcgh@yats
State: Queensland
City: Townsville City
Zip Code: 4810


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
We had a fantastic stay at the Grand Hotel in Townsville. The location was excellent—close to the waterfront, restaurants, and everything we wanted to explore. The room was spacious, clean, comfortable, and had everything we needed for a relaxing stay. Awesome pool. Secure parking as well as gated.nnThe staff were friendly, welcoming, and happy to help with any questions, making us feel at home from check-in to check-out. We also appreciated how quiet the hotel was, making it easy to get a great night's sleep.nnOverall, the Grand Hotel offered excellent value for money, and we'd happily stay here again on our next visit to Townsville. Highly recommended!nnAnd they took the time to make my friend feel very special, as it was her birthday weekend!
The view from the roof top is spectacular. Pool was heated which was a binus. The hotel needs some TLC. The place feels quite run down. Quite a number of broken items throughout- Main Neon Sign, TV Remote, gym equipment. Rails on balcony were held together by cable ties pretty sure that's not building code, bottom of shower from was rusted, bathroom door didn't shut properly. The room itself is ok apart from the broken items. Beds are comfy though and the staff were good. Offsite parking can be an interesting walk past some of the locals frequenting the area. Definitely needs a bit of money spent on it
The staff here were fantastic, and really the only redeeming quality I found. Unfortunately, the rooms are very dated, parking is extra cost and a considerable walk away. The porcelain in our room was cracked with age, tap fittings calcified, groute discoloured etc and the sound insulation even of the 13th floor was less than impressive. I woke up 2 night in a row to the sound of the locals who loiter around the immediate area shouting at each other, and was also harassed by them every time we left the hotel after dark. Also not a fan of the budget half ply sandpaper roll in the toilet, for a luxury hotel, at least with the price tag per night I had higher hopes. There are more affordable places in the same vacinity, with more to offer imo
We had a lovely over-night stay on Saturday the 31st January, staff were extremely helpful, we checked in at 11.00 am and our room was ready.nFridge was ultra small, no freezer, but it was no problem to ask for ice and it was delivered to our room.nBreakfast in the morning was delicious, and I used my welcome drink on a barista cappuccino.
If you’re a light sleeper this may not be the place for you . We were on the 8th floor but could hear people and traffic from the streets below. Rooms need attention as they are quite run down. Restaurant food was great and so was the service but overall quite depressing atmosphere. Forget the bar. The whole CBD area was very very quite overall except for the Sunday market which made it come alive.nAnd although they have coffee, tea and cups there are no teaspoons to stir your brew!
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