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Medibank

  1. Perth
  2. Western Australia Insurance Agency

Reviews, get directions and contact details for Medibank

Medibank
Address: 55 St Georges Terrace, Perth WA 6000, Australia
Phone: 13 23 31
State: Western Australia
City: Perth
Zip Code: 6000


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:30 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
When ever I came to Medibank they always change their policy’s I am with them from last 4 years and first time I visit to Perth office it’s because I need to get money back from them because I paid for couple insurance and unfortunately my spouse visa rejected and I want money back and then they said we can’t do unless your spouse come and get refund from us and then seconds time I came to know where I can go for my test prescribed by doctor and they said you have to call and get details I go back home then i spent 1 hour for that and after that one of my friend told me that they will return you Money you have to go there back and then I come back and after that one of the Medibank member help me Because I cried in front of her and today I came back for my claims they make another story that they won’t be able to claim for me then why they are here just for sitting and I ask them that I have podiatrist payment to claim and they said you are unable to claim that because it’s not in your insurance policy and I call Medibank before I go to podiatrist I tell them the MBS number they said it will claim and I don’t know that lady on phone lie to me or they lady in the Medibank office of Perth lie to me. It horrible I travel 45 minutes to come to Perth Medibank office why they have office here of same company I don’t k so where should I go to claim that so hard with this insurance company really bad experience please my suggestion is don’t come to office better to call them instead of travelling and visiting them
Visited here on 25/11/22. The male staff was unprofessional, unhelpful and a bit rude. He also submitted my claim as extra which was wrong and denied. I had to chase it up over the phone to get it right.
I tried to contact medibank private to speak with some regarding dental cover , as uasual can't do all changed what help if you are an older person...nothing
Renee Lewis provided me an outstanding customer service and human attention. It was my very first time that needed to attend face to face and I had an amazing experience by visiting the CBD branch. Renee was efficient and kind! Felling quite satisfied with my Medibank membership since 2018.
Been with Medibank for a decade, update the policy , call to make sure they cover a surgery where they confirm it's covered. Two days before the surgery I get a call saying they don't cover the surgery because we haven't held the policy for a year. So now there isn't enough time to get preexisting condition forms signed...easy decision to change insurers. Well I eat my words because Medibank came through in the end.
I have had Medibank membership over 1 year now. Ever since I took my membership never ever been able to login. Every time I call the customer service it take way too long to connect with them and never been able to sort-out the issues. I called 132331 today and initially I was informed by the recording my wait time will be around 19-23 minutes. I was on hole for almost 1 hour. This is utter disrespect for someone’s time. Medibank should have a way to get back to customers someway if they have any technical issues. Also, my son was admitted to hospital with an acute viral Diagnosis - Acute mesenteric adenitis and after giving the hospital discharged summary still the company is after me for a Pre-existing condition certificate to be filled. We are in the 21st century. In house advisors / doctors should be able to note the reason for my son’s treatment. Instead, Medibank just want to follow ticking boxes. It’s sad and utter disrespect how company like to trouble people because of some fine print to make a claim.
I need to wait for a long time to claim for emergency invoice. Can’t claim by app.
Would be fantastic if they actually cover something,!!! I was paying over $1200 a year and everytime i tried to claim it wasnt covered... seems NOTHING was covered...well as a male, they covered me for pregnancy... go figure... but the stuff that was actually useful was never covered... insurance with Medibank is just dead money and a total scam. Only when i advised to cancel my policy did they then offer me $250 to try and sweeten the deal. Good riddance
This is a really convenient location to speak to Medibank. The people are friendly and service is fast. You are treated individually and personally by customer representatives that really know and care about giving you the best service. Often big companies are a little faceless and this location shows otherwise.
Customer service in store fantastic but when you need to contact someone by phone you are put on hold for at least 15 mins. Who can afford to be placed on hold when you are on a mobile? Maybe you should include a service where the customer can leave their contact number and medibank private can call you back. Other service providers offer this service for their valued!!!!! Customers.
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Medibank map

Directions to Medibank with public transportation

St Georges Tce Stand O - After Barrack St 20 meters
177
178
179
32
33
72
75
930
St Georges Tce After William St Eastbound 70 meters
111
160
177
178
179
24
27
270
282
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32
33
39
661
72
75
910
930
935
940
St Georges Tce Before Howard St Westbound 110 meters
111
160
24
27
910
935
Barrack St Hay Street Mall Cat Id 3 150 meters
Blue CAT
St Georges Tce Stand N - Before William St 190 meters
270
282
283
39
661
940

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