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ibis Hotel

  1. Adelaide
  2. South Australia Lodging

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ibis Hotel
Address: 122 Grenfell St, Adelaide SA 5000, Australia
Phone: (08) 8159 5588
State: South Australia
City: Adelaide
Zip Code: 5000


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Reviews
Clean and comfortable, not a large twin room but we didn't need to spend a lot of time in it. Staff very attentive and helpful especially when you have a noisy guest next door. Breakfast choices are plenty and it was lovely and the cafe/bar is great for a drink and meal. The only negative is that the street noise is noticeable. even on 10th floor.
We had a fantastic stay at the Ibis Adelaide and will definitely be back!nnThe hotel was spotlessly clean, modern, and had everything we needed. The staff were all incredibly friendly and welcoming, making check-in and our entire stay a pleasure.nnThe location is perfect, with everything we wanted to see and do within easy walking distance. Parking was available just a few doors up at the secure Coles car park, which was incredibly convenient and gave us peace of mind while exploring the city.nnThe beds were really comfortable, the room had a handy little fridge, and one thing that really stood out was that the TV actually worked properly! It might sound like a small thing, but we've stayed in plenty of places where the TVs are outdated or don't work well, so it was a pleasant surprise.nnOverall, we honestly can't fault our stay. Beautiful hotel, great amenities, excellent location, friendly service, and excellent value for money. We'll absolutely be staying here again the next time we're in Adelaide. Highly recommended!
The Hotel stay overall was pleasant to stay at. Great location, short work to everywhere - Peel Street 8mins. Off site parking nice & close, easy access & an ease to leave the City Centre too. The lady who greeted us could at least pretended to play the part, we are guests on Holiday. Every other staff member we met was lovely to deal with. There 4 nights Cleaning of the rooms could be better. They didn't check under the bed, we found a cola bottle & an ear plug on the last morning when packing up. They must always vacuum the room with door open, we could see the line of dust LOL & we also coped a puff of dust when storing a bag top shelf. Looks like cleaners only do what they can see. We really enjoyed the dinner we had at the Restaurant, steak was on point. Coffee was very good too. Beer over priced, seems to be the way now days. Room itself met our needs, bed was comfy. Wifi worked great & the chromecast option for the TV worked seamlessly too.
Stayed here for a couple of nights and it was really easy. The location is great, we could walk pretty much everywhere, and Rundle Mall is basically around the corner. Room was clean, bed was comfy and the view from up high was a nice surprise. Staff were friendly too. Would stay here again.
Dear Hotel Manager / Guest Relations Team,nI am writing to formally express my dissatisfaction with my recent stay at ibis Adelaide, 122 Grenfell St, Adelaide, from 11 July to 14 July 2026, under reservation/room number 203. Regrettably, my experience was marred by a series of significant issues that fell well below the standard I expected.nUpon arrival, we were asked if we’d like another room as we in disabled room we thought we might be getting a better room only to almost immediately realised I was downgraded from a king to a queen room without explanation. On entering the room, I found it had not been properly cleaned: the toilet roll holder had been installed backwards, a light fitting still bore the installer's fingerprints, the carpet showed visible staining and marks, and a further stain was discovered on the blanket. Photographs of these issues are included at the end of this letter. When I raised these concerns with staff, I was met with a dismissive attitude that appeared to place responsibility on me rather than address the issues.nMost seriously, I became trapped in the elevator after it failed to recognise my room key, leaving the doors closed for several minutes. This was a distressing experience, made worse by not having my phone with me at the time; I was only freed when another guest happened to require the elevator. On reporting this incident to the front desk immediately afterward, the staff member I spoke with showed little concern and again implied the fault was mine, despite the issue clearly originating from a malfunctioning key programmed by the hotel.nTaken together, these repeated failures represent a serious lapse in both the standard of accommodation and the level of customer service I received. I would appreciate your acknowledgement of these issues and would welcome a formal response outlining how the hotel intends to address them, including appropriate compensation for the disruption and distress caused during my stay.nI look forward to your prompt response just so i can know this has been bought to attention. Regards,
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