Cocoon Real Estate Pty Ltd

If there is negative star, I will put that in. Arrogant and unprofessional. Here's the reason. I followed the way I made an offer for my previous property but believe it or not, the agent named Richard Crane gave me an 'educational' session on the phone about the why why questions in making such an offer in a very aggressive and unprofessional way. Can you imagine an agent saying "Who coached you to make an offer like that?". Excuse me, if you dont think that worked, write an email saying why such offers should be considered rather than being aggressive on the phone. Learn how to work professionally. People please stay away from this agent and never deal with this agent or company.

My partner and I enquired regarding a property in South Yarra today, after my partner was given a massive promotion a few weeks ago. We are seeking to upgrade and find a new home, and thanks to the enormous pay increase like, well over double my own salary that came with her promotion, my partner and I are ready to engage with agents and properties to find a perfect outcome for all of us. 15 minutes after our enquiry email, my partner recieved a call from Richard who proceeded to speak in a very demeaning way. He told my partner that they needed someone to move in now, and that we should have given notice at our current location already. There were no questions about our work or salary, which would have indicated that moving in ASAP may have been possible regardless of notice periods. This man, Richard, made an assumption and spoke to her in an incredibly rude way. Is it connected to the fact that her name, clearly of asian origin, appeared on the enquiry? I can't confirm that completely, but I know I've never been spoken to like that, and she gets that every day. It seems pretty obvious to me. Unacceptable. You need to review your behaviour, and reassess your prejudices. Meanwhile, we'll take our business elsewhere.

Overall a good service until they tried to take large amounts of our bond money for an outrageous cleaning fee and repairs the owner failed to maintain throughout the lease. On top of this they offered us only a 3 hour window on a workday to clean the apartment ourselves. It seems that Cocoon Real Estate believes they are entitled to take money from a tenants bond just because. Proceed with caution.

I have consulted with Cocoon Real Estate in recent weeks for my property needs. I have been personally attended to by Richard at Cocoon Real Estate. I have found Richard to be obliging, reliable and diligent going above and beyond in his research and analysis. A professional relationship I value.

Astounding lack of service from the Property Manager. All issues we encountered during our tenancy was met with a sour attitude and unwillingness to resolve them. For a small boutique agency, they have really missed the mark in such a niche location.

Completely understand the people that are complaining about Richard being demeaning, arrogant and condescending. I had a 5 minute conversation with him today about a property I had enquired about, and it was enough to put me off pursuiting the property or any others that are rented by cocoon real-estate.

Very proffessional and responsive team! We have been renting for quite a while, dealing with Richard and staff has been more than exeptional. I would highly recommend Cocoon to both tenants and property owners.