BIG W Werribee

Pretty good store. Lots of stock. Lots of checkouts available. I did however circle the store a few times before finding what I wanted. Not too many staff available when I looked. Overall though, I was happy. I got what I needed. The Big W is a part of the shopping centre so it can get busy. There is lots of parking.

CLICK AND COLLECT I WAITED FOR A VERY LONG TIME CONSIDERING THE CASUAL STAFF THAT are currently unemployed and unable to work due to the pandemic you would think instead of cutting costs they would put more staff on to service customers The line here is not the only reason for the one star This store does not answer there phone even though you are given the phone number for online orders. Despite a commitment of same Day click and collect we waited a full 2 business days to collect some stocked items - toys for our kids. Watch the deceiving behaviour being used by large department stores throughout these times

Good place to shop for clothing or any other type of house and outdoors all in 1 store.

I really loved the quality and range of products it offers. From clothing to general grocery, tech and beauty products, one place for so many things. Women clothing was also too good. Highly recommended.

Never book a click & collect from here. There is pretty much no staff at the counter even though there is a huge queue. Their processing speed is pretty much 15 mins per person. So unless you have the whole freaking day to pickup some $10 thing, do not put a click and collect from here.

Paid for Item online! Big W stated if Ordered before 12pm then Item would be ready by 4pm. I got there at 5pm and told Item was not ready!! Then was advised to go and Pick it Myself and then it would be Ready!!!! I now understand what Click&Collect means!!! I Click My Heals and then Collect My Item!!! Big W need to Drop their Prices or Put on More Staff.

Wanna give a shout-out to the young man named Jacob in the store, who helpped me with finding a few items specified on my xmas gift shopping list. He is friendly, proactive and very kind. He simply had a glimpse of my puzzled face and offered his assistance which is the best I have ever received so far.

The service I usually dealt with was good in the past years. When I called instore and enquired something I wanted to buy, the staff were always helpful. But one staff at self service counter I dealt with was unfriendly at around 1pm 12 Nov, 22. Would like to see the smile face instead of cold attitudes when finished shopping and asked for help to print out my receipt. Also on 2 Jan 23 lunchtime 12:26pm, the service lady at the register pos003 who did my scan for the kettle and also checked my receipt for quilt cover set was not great to deal with. Being here in store for two times shopping at lunchtime as I forgot to buy kettle so had to come back shortly after bought quilt cover set instore. The staff asked me to provide my receipt for qulit cover set when I finished payment for kettle with her. The attitudes she gave to me made me feel a bit uncomfortable and not very polite. Next time will go through self service for sure.

Excellent array of products at affordable prices. It’s well located within the shopping centre right next to the southern food court end of centre. I’ve personally shopped at the Werribee Big W many times and their customer service has also been excellent. Highly recommended.

The staff was quite friendly and they replaced a vaccum cleaner for me which was faulty. Wide ranges of sales in each area of big-W