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Rockmans

  1. Werribee
  2. Werribee South Department Store

Reviews, get directions and contact details for Rockmans

Address: 171 Heaths Rd, Werribee VIC 3030, Australia
Phone: (03) 9748 9357
State: Victoria
City: Werribee
Zip Code: 3030


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
The woman who served me was very kind and polite. She was very soft spoken and helpful. I don’t know her name but her behaviour made me feel very comfortable.
Very very rude staff or could be the manager. Didn’t know how to respond with respect even. I had to exchange a dress that was gifted to me, it came with all the tags and bag from rockman but she acted like I was trying to steal an item.. I was shocked by the way she rejected me to say exchange. Never go there again.
EXTREMELY RUDE STAFF...I was there on 18th of March 2022 around 1.30pm to 2pm...I bought 2 pieces and then changed my mind just few minutes after I went out of the shop after the staff was really extremely rude with me and my mum, talking to me in a sarcastic way although I was very calm and smiling all the time to her but she was very very very very very rude...and when I went back 5mins after I bought the things and asked to return that I didn't use for even a second she told me no refund, as well as when my mum asked her where is the sign that says no refund, she got a sign from under the counter saying no refund, so my mum told her you are not showing the sign, she said I don't have to show it, it's the shop policy...and she accused me of cheating when I asked her that I want to return an item that I bought and then a few days later it has a discount on it so I wanted to refund and re buy it with the offer, she answered with sarcasm and she was really mean and rude and accused me of being a cheater to do that, while all other well known brands do such thing normally all over the world and staff are welcoming to do it without giving customers a lesson...ZERO CUSTOMER SERVICE INTELLIGENT...how can we report such an issue seems like they are so rude with lots of clients.
No professionalism with the staff, they knock the change room every 2 seconds, rushing us to come out, in a rude way, doing a rude business.felt v disappointed. Visited the store on 29 th December 2020. The staff should be educated how to deal with customers rather than being money minded.
Nasty stuff, very rude and lack of manners.
Very rude staff ...I visited there yesterday ,there are two ladies whose seems very aggressive they treat the customers like a theft and tried to get in to the bags of the people from the other shops ... if its the protocol of the shop then they must have put the notice at the front ....I feel very upset afterthat and never recommend this shop to anyone
Extremely rude staff.
Very rude staff... really disappointed
Staff are so rude. Chatting about random things while ignoring me then treated me like a criminal trying to exchange an item. No need to be so rude and disrespectful towards customers. They really are abrupt and rude. I will not return.
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