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BIG W

  1. Armadale
  2. Perth Department Store

Reviews, get directions and contact details for BIG W

BIG W
Address: 58/10 Orchard Ave, Armadale WA 6112, Australia
Phone: (08) 9234 7100
State: Western Australia
City: Armadale
Zip Code: 6112


Opening Hours

Monday: 8:00 AM – 9:00 PM
Tuesday: 8:00 AM – 9:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 9:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
POOR MANAGEMENT! UNPROFESSIONAL! BIG W TEAM INVOLVED IN THE HORRIBLE INCIDENT: 1- Talia Kelly (Store Manager). 2- Kylie Brummell (Customer Care Specialist). 3- Kristian Sims. 4- Marta ( Team Member). Very poor customer service! complain to the management but instead of improving their customer service or apologize about their horrible customer service they would tell u the cheap phrase "Really! U are the first one who complains about this" I had the worst customer service experience ever by a team member called "Marta" and when I complained to the managers they said "she was stressed and I was the aggressive customer" Despite the fact that the whole situation was very simple but it been raised and escalated by the team member to make it very complicated, and the horrible thing that the management didn't see any of what "MARTA" did strange or unacceptable or unprofessional: Here is the horrible experience... 1- Made sarcasm of the customer -me - ( don't know why, may be she got a bad day) while I return an item. 2- when I asked her why u make sarcasm of me, she said because what I am saying is weird ( no customer expect to hear this from a team member behind a customer service desk). 3- I explained that I was offended by what she said & her way, however she continued to provoke me until the end. 4- I mentioned that I am not happy about my experience with her and I m not going to come to the shop again and I will file a complaint , she answered "do whatever u want"! 5- when asked for a manager to complain to, she hide her name and took her name tag off ( in very silly , childish & provoking way) and denied my request. 6- She asked her work mate not to contact the manager for me , so her mate lied and said there is no manager at the moment at the store. 7- she intimidated me that she will contact the police if I ll not go from the store, in order to make me afraid or worried so I ll not contact the manager! Actually, I don't know why she thought that I would feel afraid or worried and I didn't do anything to make me feel that way, therefore I stood there until I was able to talk to the manager and submit a complaint. BUT THE MANAGEMENT DIDN'T FIND ANY OF THESE STRANGE OR UNACCEPTABLE, THEREFORE THEIR EXCUSE WAS : SHE WAS STRESSED AND AFRAID FROM YOU! BEING IN THE CUSTOMER SERVICE INDUSTRY IS ABOUT NOT BEING STRESSED EVEN THOUGH YOU HANDLE AGGRESSIVE OR DIFFICULT CUSTOMERS OR THAT MEANS YOU ARE NOT ENTITLED TO STAND BEHIND A CUSTOMER SERVICE COUNTER! CUSTOMER SERVICE IS ABOUT HANDLING SITUATIONS PROFESSIONALLY , SPECIALLY THE DIFFICULT ONES. CUSTOMER SERVICE IS ALL ABOUT NOT PROVOKING OR OFFENDING THE CUSTOMERS! Away from this awkward experience shopping there seems to be fine and , most staff are helpful and nice ( SOME ARE NOT)! Also I have returned some other products to this shop without any problem! The only thing I gave them this bad feedback is the management attitude regarding the bad customer service I got by a member of their team who does really need disciplinary action or advice and heaps of training to educate them that they are in a customer service role! In order to avoid this "MARTA" of abusing other customers!
7 years ago (28-09-2017)
Very helpful staff, a lovely guy named Nathan was so helpful, the product I was after wasn't showing up on their system, he took down my number and also told me that more were coming in and being close to Xmas time also told me to call everyday just to double check, I was happy with that help but what was so great was I was walking around doing more shopping and Nathan came and found me because he had personally gone to look for the product and walked around the store just to find me to give it to me!! So very happy with the staff at Armadale Big W 😊😊😊
7 years ago (03-12-2017)
We go here a lot, great customer service, good products, good prices
7 years ago (03-01-2018)
Love this store. Great products. Wish we had one in Albany
7 years ago (19-08-2017)
Always enjoy shopping there however the layby is so slow and sometimes can't find the stock. To me that is bad organisation. The management are on the floor and helping customers and staff. Like the olive skin lady that is at the door and the young man. Very friendly and always smiling.
7 years ago (27-07-2017)
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