Avis

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Address: 1851 Ipswich Rd, Rocklea QLD 4106, Australia

Phone: (07) 3713 1855

Website

State: Queensland

City: Rocklea

Zip Code: 4106

Opening Hours

Monday: 7:30 AM – 5:00 PM
Tuesday: 7:30 AM – 5:00 PM
Wednesday: 7:30 AM – 5:00 PM
Thursday: 7:30 AM – 5:00 PM
Friday: 7:30 AM – 5:00 PM
Saturday: 7:30 AM – 12:00 PM
Sunday: 7:30 AM – 12:00 PM

Update Info

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Reviews

Meh. Nowhere to park. On return told me to wait in the yard for 10 minutes, then when I waved to them told me to go into the office, waited another 10 minutes while they checked the car for no issues - can't they do all that on their own time? Made me 20 minutes late.

I want to leave this review to recognise someone who went above and beyond in a way I will never forget.nnI was booked a hire car through AIG as a third-party claimant after a car accident, and I was overwhelmed and anxious — it was my first time dealing with a hire vehicle, I’m on my green Ps, and I’m heavily pregnant. I was terrified I’d be sent away or left to deal with complicated policies and hidden fees. But then I met Pamella.nnFrom the moment I walked into Avis, Pamella treated me with incredible kindness, care, and respect. She picked up immediately that AIG was trying to incorrectly book the hire car in a way that would leave me paying — and she stepped in, sat on hold with me, and spoke directly to AIG to fight for what was right. She spent over two hours past closing time making sure I was looked after, even when she didn’t have to.nnAIG initially tried to put a $5000 excess fee on my hire — completely inappropriate and unsafe, especially given my pregnancy. Pamella challenged them directly and asked whether they were truly comfortable sending a heavily pregnant woman out in a car with that kind of liability. They weren’t — but they didn’t know how to fix it. Pamella stayed on the phone with them, calmly advocated for me, and finally got written confirmation that the fee would be waived.nnWhen I returned the car a month and half later, Pamella greeted me with the same warmth and kindness — and I left feeling so lucky to have been cared for by someone like her. Her compassion, professionalism, and genuine humanity cut through all the stress and gave me a sense of peace during an incredibly hard time.nnPamella, thank you. Avis is so lucky to have you. You are a rare kind of person and I will never forget what you did for me.

Exceptional service at pick up and drop off. Clear instructions and terms. Quality and clean vehicle perfect for bulk order movement.

Ana helped us this morning with the rental car. Very professional and kind! Very pleased with the service!!!

The young lady who served me was very polite and made the experience enjoyable.nThe car was simple without many of the modern features… but I don’t need these to drive a car. It had cold air con and didn’t break down. That’s all I need from a rental.

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Reviews, get directions and contact details for Avis

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