Alpha Car Hire Moorooka

Reviews, get directions and contact details for Alpha Car Hire Moorooka

Address: 453 Beaudesert Rd, Moorooka QLD 4105, Australia

Phone: (07) 3277 9122

Website

State: Queensland

City: Moorooka

Zip Code: 4105

Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 7:30 AM – 12:00 PM
Sunday: 7:30 AM – 12:00 PM

Update Info

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Reviews

Excellent service, given a free upgrade on arrival.  The whole rental process was easy and efficient.  Definitely recommend!

 7 years ago (16-01-2018)

Great service! The whole process was fast and easy and Ashleigh and Ash provided excellent customer service.

 7 years ago (21-01-2018)

I was only informed there would be a $350 deposit. When I arrived I was informed it would be a $550 deposit as I was using a Visa debit card as opposed a credit card. I was told the authorisation on the card "will drop off automatically after a couple of days". This was not in fact correct, due to the way this car company process the transaction, it will stay on the card the maximum period which is 10 business days. They will try and blame the banks, but it is how ALPHA process the transactions, not your financial institution. I highly recommend Select ute higher, they process the deposits correctly and the hold is removed from the card INSTANTLY once the vehicle is returned.

 7 years ago (21-11-2017)

Cheap and simple hire. Staff was nice and straight forward. Good experience.

 7 years ago (12-01-2018)

They lie to you and ruin your plans. I had a truck booked on for weeks before hand and get called on the day that the truck was returned damaged.

But not to worry as they had moved my booking  To the Hendra location which is thirty minutes further away. So thirty minutes before my booking I called to Hendra to confirm and they said they would call me back.

Ash from marooka called me to to say that Hendra had just called to say their track had also been returned damaged and I wouldn't be getting a rental truck on the day I had organised to move.

So I said I had to think about this now as it had ruined my plans considering I had all my family and friends waiting to help me move!

Suspicious that they had two trucks with exactly the same excuse I rang Hendra and asked if they had any return with damage. They said no they were just fully booked and had no trucks.

So Ash has lied to me, when I called her back to ask about getting the truck for Monday Tuesday as was part of my origin booking she said she had already given my booking away.

Worst customer experience ever. They lie to you, and now I have to explain to my rental why I can't move out. Costing me much more money.

DO NOT hire from here. They accept your booking then make up excuses as to why you don't have your pre booked vehicle.

Shocking. Repulsive service.

 7 years ago (15-10-2017)

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Alpha Car Hire Moorooka

Reviews, get directions and contact details for Alpha Car Hire Moorooka

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