Auckland Toyota - Grey Lynn

I have never bought a brand new car in my life, but I'm glad I did so through Toyota Grey Lynn. The team was approachable, welcoming and knowledgeable about the range of cars on offer. I appreciate their helpful recommendations and suggestions to ensure I got a car that was tailored to my needs. Special thanks to Joslyn for her assistance with the paperwork side of things. If you're heading in for a test drive, or have a few questions about the cars I highly recommend Denis! He will steer you in the right direction. It was a seamless service and delivery, making the wait for this magnificent car all the more worth it. Cheers team!

Your service team, Scott and Clarence were super helpful. I had a sudden issue with my Corolla so didn't have a booking but they took the time to have a quick look at the problem and fixed it on the spot. Superb customer service and care.

I recently brought my first used car from here. The team are professional, friendly and welcoming. Firstly, I’ll confess, I did a HUUUGEEEE rookie move and did not test drive the car. However, I had no doubts about it. Car needed a WoF, Rego, the team cleaned it up pretty good and got it ready for collection basically looks and feels brand new, within 3 days. When picking up the car, paperwork was pretty fast and straight forward. When I drove home moment of truth haha, the car drove smoothly with 0 problems. Couldn’t be anymore thankful. Just want to say a massive thank you to Reyn, Dean and the rest of the team! 100% happy with everything.

I want to share my experience of purchasing a used car at Auckland city Toyota, Grey Lynn, a little over a month ago. I am a new arrival to New Zealand and I bought my 1st car, a used one, from Auckland City Toyota. The used car sales consultant – Awam Raj was knowledgeable and conversant with all the tech specs of various cars that were on display. He was quick on the uptake and knew exactly what I was looking for and would guide my wife and me on the pros and cons of each car, based on our needs. Although I was looking for a Toyota, I found a nice Mitsubishi Outlander PHEV, that suited my budget. The purchase and delivery experience was simply fantastic. The car was ready in 2 days, with all the cleaning, polishing, and paint job at a few places. The vehicle looked stunning, almost like new. As an experienced vehicle maintenance manager myself back in my country, I found a few minor issues with the car after about 20 days of usage, including an issue with the charging cable. I shot an email to the service department explaining the issues in detail and a service receptionist – Brenda, promptly responded, to fix a convenient date and time for bringing the vehicle to the service center for the repair/ rectification. Each point that I raised was checked thoroughly. When I went to collect my vehicle, the used car assistant sales manager – Erin and sales consultant – Awam, briefed me on the rectification actions taken until I was satisfied and advised me not to use the defective charging cable and that a new one has been ordered which would arrive in a couple of days. After a few days, I visited City Toyota to collect the new cable. To my utter disbelief, as I parked my car and walked in, the used car sales manager – Luke, walked up to me holding a carton that had the brand new cable. I hadn’t even met him before, but just by the vehicle plate number he knew me and knew exactly why I was there. It was such a pleasure to see such promptness in customer service. The Toyota culture, I guess is truly amazing. Thank you, guys. Best wishes. Merry X mas and a Happy New Year to your entire team.

Brought my car here 1 month ago with the help of Tony and Dean. It was such a smooth process. Tony was super friendly and accommodating and Dean was really knowledgeable and provided us great guidance.

Best service I’ve ever received from a car mechanic or service centre. Scott & Tezy were really understanding and attentive to the unique issue I had with my car. Tezy agreed to take my car overnight and test it on the open road at higher speeds to experience the issue and assess what was happening. I collected the car just one day later. Tezy took the time to explain the issue he discovered and what he did to remedy it. He also offered to take me for drive to ensure I was satisfied. He charged me a very small fee for his time and work and wouldn’t let me pay a cent more. The whole experience with Toyota from my initial call with Scott, to my conversations with Tezy, and even the staff at the centre, was exceptional. I can’t thank them enough for their help and efficient service. I highly recommend visiting their Grey Lynn / City branch if your Toyota needs some TLC!

Friendly polite staff at desk . When asked to see the Service Manager . There was prompt response Without an appointment. Also parking in or off side. I visited this branch month ago.

Wonderful collection of cars. The place was tidy and clean. However seems I am an invisible man. I hate sales person being over enthusiastic. But here, kind of zero enthusiastic. No meet and greet. No eye contact.

Had a service of my vehicle which is always done perfectly. Great company with great service. Thank you guys.

I took my car to get a warrant a couple of weeks ago. They told me over the phone it needed four new tyres, a headlight polish and wiper blades and tried to get me to agree to this over the phone - quoted approx $1200-$1500 for all of this. I called around for other pricing my car is far from new so it is obviously not worth a lot so I picked up my car and took it down the road to the tyre shop. There I was told that I actually only needed one new tyre, could polish the headlights myself and change the wiper blades. All for $200 instead of $1500. Not impressed with Toyota but was very impressed with the service of the tyre shop down the road. I won't be going back to Toyota again.

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