Apex Car Rentals Queenstown Airport

Had a great experience with Apex in November 2017. We had no trouble getting the shuttle from the airport (can easily call for it from the phone near baggage claim, though it was actually already there picking up another customer). Location is only about 2 minute drive from the airport. Had a quick and easy check in, without any of the usual haggle or up-selling that can often accompany care rentals. Car was simple but reliable, which is what we paid for. Dropped the car off after hours without issue and then was only a 5 minute walk back to the airport. Would definitely rent from here again.
5 7 years ago (07-02-2018)

Low battery on the remmote control when I pick up the car which caused me trouble, and I have to change the battery myself during the trip. No one from the company apologied to me. The lady processed my refund was rude and unprofessional. She knew nothing about customer service. Avoid Apex Queenstown.
1 7 years ago (18-01-2018)

Very pushy to sell the extra zero excess and roadside coverage when not really required. I didn't choose the option when making the booking because I knew it would not be required. My travel insurance will pay the $2,000 excess so I don't need the reduced excess cover. She then pushed very hard for roadside coverage, however I later discovered my insurance includes that too, so once again it was not required. I don't like the way the make you leave your luggage unattended outside and make you attend the office to collect the keys. I was worried for my luggage outside, so I just wanted to collect my keys and go but she kept pushing for the extra coverage. I didn't have time to review my insurance documents as I was worried for my luggage outside, so I paid for the extra when I did not need it. Very pushy.
2 7 years ago (20-08-2017)

We booked online for a Queenstown holiday, which we unfortunately had to cancel. Apex was very responsive to our emails and were able to cancel the booking with a minimum of fuss. While we didn't end up using the car service, we were very happy with the customer service we received.
4 7 years ago (28-09-2017)

Absolutely rude and unprofessional! Really bad attitude and do not admit the damage existing on the car! Avoid if you can!
1 7 years ago (08-11-2017)