Clothes donation bin
4 km
Great location for clothes donation.nNext to meadowbank
Kathmandu Onehunga
5 km
Went to Kathmandu Dressmart on 26th January 2025 looking for a specific product for m...
John Russell Schoolwear
8 km
The owner assuming not the actual John Russell was so rude to me. Took back a pair of...
Roop Darshan
10 km
Well it was my first time doing online shopping with Roop Darshan and I would say I j...
LOOK AT ME NOW - Fashion
11 km
Shahdan has plenty of wise and insightful knowledge to pass on that was relevant to m...
lululemon
11 km
I've been in a few times over the weekends. I cannot fault how clean and tidy the sto...
The Baby Factory New Lynn
14 km
I caught an Excellent sale at the New Lynn Baby Factory this w/end & was Sooo Happy ...
Kathmandu Takapuna
15 km
Went to Takapuna and the guy working Sunday afternoon was very helpful in allowing me...
Savemart Northcote Auckland
15 km
found myself walking over wet patches on the floor, staring at mouldy walls being abs...
lululemon
15 km
Disappointed with Takapuna's customer service. I buy clothes for my daughter from her...
Hip Street
16 km
Such a cool place. And super friendly!
Bucket Hats NZ
21 km
Big fan of Bucket Hats NZ! Recently purchased 10 for a hens party. Super fast deliver...
Shine On Albany
23 km
What an amazing store and excellent customer service, which is so hard to find these ...
Nike Unite Westgate
23 km
Chain retailer selling a range of Nike athletic footwear, apparel & accessories.
Baby Bunting Albany
24 km
I visited BB today to explore newborn strollers. We were assisted by Dawn, who took t...
Salvation Army Family Store
25 km
Rude Russian woman behind the counter, shop a mess, till not working and they make t...
Reviews
Fantastic store with a spacious, clean layout! Zara offers a great selection of trendy and fashionable clothes at reasonable prices. Good value, especially when items are on sale.
It’s all AI in dealing with Zara - no reply to my emails to Zara care. No solution in how to deal with poor quality item - viscose linen pants came apart holed after 6 short wears and because it was outside 30 day period I couldn’t find a way to return. Also Tshirts purchased for family Xmas presents - the dye in them has run when washing and ruined other fabrics. Again because it happened after 30 day period no come back it seems. Will never deal with Zara again.
Fast fashion at its worst and poor customer service, everything has gone AI, good luck talking to a real person. Broken email links, no ph number, nightmare if you have to return anything. Would not recommend shopping here - destroying our planet too!
Amazing clothes expensive but you pay for the design Zara good quality cotton
Worst Customer Service ExperiencennOn January 31, I purchased a skirt from your store, but unfortunately, the security tag was not removed at the time of purchase, which I only noticed once I got home. When I returned to the store on February 12 with the skirt and my receipt, I expected a quick and professional resolution. However, instead of efficiently addressing the issue, the sales associate immediately questioned whether I had actually purchased the item. This was highly inappropriate and unacceptable, especially since I had proof of purchase.nnThe staff then escalated the matter to another employee, who asked for the date and time of purchase and informed me that they would check the CCTV footage. The manager was called, reviewed the situation, and eventually approved the CCTV check. After confirming that I appeared in the footage, a supervisor approached me and again questioned whether I had purchased the skirt, asking to see my receipt. By this point, I was extremely frustrated, as I had come to the store due to their mistake, yet I was treated with suspicion and subjected to unnecessary scrutiny and delays.nnAs a Quality Manager, I find this level of customer handling entirely unacceptable. The way this situation was managed reflects a severe lack of training in customer service and issue resolution. A basic principle of quality management is ensuring efficient and respectful customer interactions, especially when the fault lies with the company. Instead of acknowledging and rectifying the error promptly, your staff created an uncomfortable and accusatory experience for a loyal customer.nnAdditionally, I couldn’t help but feel that I was unfairly judged based on my appearance, as I was wearing a very ordinary company shirt. Regardless of attire, no paying customer should be treated with such distrust when presenting valid proof of purchase.nnWhen I asked how I could prevent this from happening again, the supervisor simply told me that if it were to occur in the future, I should return, and they would remove the tag. This response completely dismisses the inconvenience and frustration caused by the store’s error.nnI expect ZARA to take this feedback seriously and implement better training for staff to ensure that similar incidents are handled professionally, efficiently, and with respect. I would appreciate a response on how you intend to address this issue and improve your customer service standards.