lululemon

I had a great experience at the Takapuna store today. I come in for a faulty exchange, however the tights that I had have stopped being produced. One of the staff members whose name I unfortunately didn’t get went above and beyond to find a pair that worked for me. Her knowledge of the range of rights was incredible, she listened to my needs and gave me pair after pair, until I found the perfect ones. She was patient and you could tell she genuinely cared about helping customers and having them leave the store happy. I honestly could not speak higher of your employee that helped me today, I’m so thankful for her help.

I recently purchased a pair of gloves here, but after three days, I realized they didn’t suit my style. I came back to return them, and on the first day, the staff told me I only needed to bring the tag – the straps were not necessary.nnHowever, when I returned the next day with the tag, a different staff told me I did need to bring the straps. Otherwise, I would have to go back to the original store where I bought them to return the item.nnI was honestly shocked by the lack of consistency and professionalism. Every staff member seemed to have a different version of the return policy, and in the end, I was the one who had to waste time making multiple trips just to resolve a simple issue. Very disappointing experience.

What a fantastic team the Takapuna store today. Literally having to drag my husband in to purchase new track pants, without their commitment to my husband he would have walked away empty handed. Super service as usual shame not every other business in Auckland has such great service.nJane

I had the most amazing couple of experiences at Lululemon Takapuna. The staff were so lovely and attentive. I am a wheelchair user and this is not always my experience with retail- so really made such a difference.nThanks heaps!

Disappointed with Takapuna's customer service. I buy clothes for my daughter from here and got her a Christmas gift. I tried to shop earlier to make sure it was delivered on time. Unfortunately the item was one size to small but they will not swap them up one size for us due to it being just past their 30 days. Stores like Country Road and Stirling Sports offer a 60 day grace at Christmas time for their customers. Lululemon obviously don't value their customers and speak rudely to them.

Directions to lululemon with public transportation

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