Wyndham Garden Queenstown

We had a wonderful stay. The location is extremely convenient, close to the airport and many other attractions. Waking up to the beautiful snow-capped mountains each morning was an added bonus. The room was comfortable and met our expectations with no complaints.nA couple of suggestions that could make the experience even better:n* At check-in, it would be helpful if reception informed guests that rooms are not serviced daily, and that housekeeping can be arranged upon request.n* It would also be good to ensure shower gel, shampoo, and hand soap are topped up before guests arrive. We simply asked, and they were promptly provided.nThe housekeeping staff were incredibly kind and helpful. When I requested shower gel, the young housekeeping staff member whose name I unfortunately didn’t catch also offered us fresh towels and later helped by taking away our rubbish when we asked. His friendly attitude is greatly appreciated.nBefore booking, I was a little hesitant because of some of the negative reviews I had read. However, our experience was the complete opposite. We had a pleasant stay and would definitely return.

Stayed here for a few days and had a comfortable experience. One of the best things is definitely the beautiful view from the property.nnThe room is also very practical for a longer stay, with a small kitchen and in-room laundry facilities, including a washing machine and dryer. This made it much easier for us to prepare simple meals and manage our clothes during the trip.nnA convenient and comfortable place to stay in Queenstown, especially for travellers spending several days in the area.

Wouldnt stay here again. I booked a “executive king suite” through a 3rd party app and ended up in a executive studio room. I rang reception to correct this but they said it was the correct room which was incorrect. The room had a good view and a washer and dryer but there was NO housekeeping supposed to be and a overall average atmosphere and parking can be a pain. In our studio, the room was worn, holes by the window and carpet lifting and the shower curtain was too high so water went on half of the bathroom floor.

Unfortunately, a really disappointing stay at Wyndham Garden Queenstown.nFrom the moment I arrived, the service was poor. Parking was simply explained as “first come, first served”, there was no offer of assistance with my bags or even a mention that a luggage trolley was available, and there was very little warmth or customer service from reception.nThere was also no daily servicing of my room or fresh towels, and the door handle actually came off during my stay.nThe worst part was on my second night when water started leaking through the bathroom ceiling and flooding the bathroom. I then spent close to an hour trying to get hold of someone to help. I eventually reached a call centre who managed to contact someone, but it was around 11pm by the time I was moved to another room. Having no easy way to contact someone during what could have been a genuine emergency was pretty concerning.nWhat really disappointed me was what happened afterwards — nothing.nNobody checked on me the following day, nobody followed up about the flooding, and when I checked out nobody even asked how my stay had been.nRather than immediately leaving a negative review, I emailed the hotel afterwards explaining everything and gave management an opportunity to respond and put things right. Unfortunately, I never received a reply.nI don’t often leave reviews like this, but after the experience itself and then being completely ignored afterwards, I feel it’s only fair that other guests know what my experience was.nFor the amount you pay to stay here, I expected considerably better service and care.

Great location a short walk from the airport, supermarket and ski bus stop. This hotel offers really good value for a ski-oriented trip, as you are only 20-30mins from bus from The Remarkables ski area. The hotel itself is pretty modern - just be aware that rooms are only serviced on the 3rd day of your stay.

Directions to Wyndham Garden Queenstown with public transportation

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