Waitakere Hospital Emergency Room

I came with very bad abdominal pain with sharp back ,ribs and lower stomach area pain. They did bloods test and urine but didn’t give any sort of indication or explanation. Seemed like a rush of communication and unexplained understanding. The docters couldn’t really say but seemed symptoms of infection but didn’t really say anything or prescription. I wish they gave some explaining but nothing happened. I called the department as they said I might get medication when docs came to see me before discharge.I was on the phone for a very long time .nnOver all experience was that the security was new wasn’t helpful while I was in high pain when husband went to ask for a wheelchair .I was in the ER for a long time if they didn’t find a cause. 1 nurse was nice others weren’t so helpful. Overall I didn’t get any reassurance of what happened otherwise I wouldn’t have went through this.

Took my 2yr old son as he injured his mouth and Waited like 20min as no one was at reception and then was told it would be around 8hrs for the doctor to see him but the nurse will see him quickly and two hours later still waiting just for a basic nurse checkup. I just had enough and told the nurse to take us out of the waiting list and she was very rude to deal with. Came to city hospital and was seen within half an hour

I would give you Zero stars.nn8 hour waiting time to be attended.nnThe service started attentive and kind but when the staff said they will come back in a bit, they go for hours at the time, leaving us waiting for hours without any resolution whatsoever.nnNobody tells you anything nobody knows nothing.nnThey don’t let us take our own meds when admitted.nnWe let the nurses know we are on regular medication and need to have bedtime meds.. they were not able to suspense some from the hospital to give to us.nnAnd a simple pill for pain would take hours for them to give us.nnTerrible experience.nnPeople in beds in the corridors like if we were in the middle of the covid pandemic in a developing country.nnIs this the developed world?nnOh, but they do have free coffee...

As always excellent service.nWait time was not to long.nThis can vary depending on the day.

What do you expect from ED where critical understaffed situation is ongoing and getting worse each year. Auckland getting bigger and bigger but doctors moving to AUS to get more money. It is going to get even worse for sure, 7.5 hours wait time is today's reality! Staff is trying their best this is not their fault. Thanks to the Government-indeed 3d World country Med system!!. Big thanks to Tanya on reception you are the legend

Directions to Waitakere Hospital Emergency Room with public transportation

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