New World Newmarket

I wouldn't recommend buying from this store. Utterly appalled by how they conduct business -- I placed an online order last Friday night end of 3 days sale so I could lock in the prices and pick up groceries Friday this week. They cancelled my order unexpectedly the next morning and when I rang up New World customer service to ask why that was the case they said they would ask the store to get back to me. Radio silence from Newmarket New World. I ended up ringing customer service for the next 2 days and one of the ladies kindly helped me escalate my case. Only then I got a call from their store manager who was very rude and unprofessional and insinuated that I kept calling customer service to cause trouble. He went on to give some sort of excuse saying items I ordered were low on stock when I placed my order so they had to cancel it they next day. Well -- thing is I was due to pick up my order a week after so it should only be cancelled when they pick the order and find that items are out of stock ONE WEEK LATER. I guess they don't replenish their stock for a week, that's why their items are always old or out of stock as mentioned in previous reviews. The real reason behind this cancellation in my opinion is that they are not willing to honour the items at their special prices. I don't recommend this store and certainly would never buy from them in person or online ever again.

The behaviour of the security guard at this store was both unprofessional and inappropriate. He made unfounded accusations against young customers, including my teenage son, without any reasonable basis. This pattern of disrespectful conduct is further confirmed by similar accounts from other patrons. As a result, I will not be returning to this store and strongly advise others to avoid it as well

I have been a regular here for nearly 3 months on a near daily basis as I live nearby.nnToday I was stopped by a security guard after checking out at self checkout under the suspicion that I stole something.nnSupervisor on site older, asian lady proceeded to print a receipt and claim the item I scanned was not paid for. I pointed out the item on the receipt to both the security guard and supervisor. Supervisor was in disbelief and still accusing me until I finally got her to read the item on the receipt. No apology no nothing, just all good, you're good to go.nnAfter this experience, will definitely be my last time shopping here.

Today my friend and I middle aged gentlemen were looking at some items on the shelf. Next thing a security guard came up to us and started asking us questions such as what were we doing in pretty bad English. Not sure if he was an actual security guard or not as he was wearing shorts, but his jacket seemed to suggest he was. Anyway, if he was a security guard, he should choose who he goes after a bit more carefully and look for actual thieves! If not, then he was some type of local loony, and NW should employ more security guards. But anyway, never going back there again!

Lovely clean store. The ciabatta is my go to lunch option. The meat in the deli made ones have halved almost $8 and all of a sudden half the meat boo

Directions to New World Newmarket with public transportation

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