FreshChoice Epsom

I was so excited when the supermarket opened as it is very close to my home, and I love the fact that it has underground parking when it is raining. They do have a good selection of most things even though it is a small supermarket. But they really let themselves down on the produce!!!! I cannot believe that they allow vegetables like this to be placed for sale. Honestly, I have bought some before and then had to basically throw everything out. I’m not sure who looks after this section of the supermarket, but they really need to understand what a fresh vegetable is! Hopefully they see this and do something about it.

The deli has a very good selection of food such as sandwiches, salads and lasagne. Friendly staff behind the counter too. My frequent go to place for lunch.nThe supermarket itself, has all the variety of groceries you would expect.

I am a local and used to shop here quite regularly but honestly try my best efforts not to. The veges are always stodgy and frankly shouldn’t be on the shelf. The amount of times I have bought lettuce and had to pick through the bag to find pieces that are useable and throw the rest out. I’ve bought mince before that had clearly been repackaged as the back of it was brown like how it gets when it sits in the light too long. That’s not even my issue. The main issue is the poor customer service. Some of the girls on the checkout are super friendly and kudos to them. However, my partner has been chased out of the store three times because they assumed he didn’t pay, which is so embarrassing especially when you are a local and you pop into the supermarket at least once a day. The Indian lady who manages the store is so rude. She pretends she doesn’t know who I am and always requests ID when I buy groceries and a bottle of wine. I understand this is a requirement under law, but the fact of the matter is, I do not look under 25, and do you seriously not remember a face that you have seen several times a week for the past two years? If the owner wants this place to succeed, he needs to tighten this stuff up. Do not recommend to anyone. Drive 1 minute down the road to Farro and save yourself the harassment and food waste.

3 x Uber Eats orders in the last couple of weeks.nDidn't have 40% of things, milk was always short dated - about 4-5 days before the best before - send fresher milk, minimum 7 days.nDon't have WW 2L standard milk so paying more other brands.

NEVER EVER will i visit this poorly and shockingly managed overpriced supermarket AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!n*staff with an attitude and no greetings when I approached her for picking up my online order.n* I also wanted to purchase some items in person before picking up my online order and I asked if she could process both my in-person purchase plus the online order together but unfortunately she asked me to use self-checkout kiosk when she could have easily processed my in person purchase and online order at the same time immediately. What an extremely unhelpful incompetent staff.n* After checking out the in person items myself, I then approached her again and out of the blue she assumed I am an Uber driver, what a serious violating bias she has unbelievably. Ironically the staff is Indian herself. FOR THIS ACT ALONE, THERE IS SUFFICIENT BASIS FOR HER TO BE INSTANTLY FIRED.n* could not initially find my order when I arrived and made me wait for them to pick my items on the spot, which NEVER EVER happens with my past 100+ Countdown online purchases.n* staff kept find all sorts excuses for their own mistakes just admit it, is it too hard due to your ego?n* many items unavailable so they don't update their website stock in real time.n* waste so much time waiting for such poor service. THEY JUST MADE A SUPER EASY SMOOTH SHOPPING PROCESS INTO A NIGHTMARE AND A BIG HEADACHE. YOUR INSINCERE APOLOGY AT THE END MEANS ABSOLUTELY NOTHING TO ME. I HAVE EVERY RIGHT TO VENT MY ANGER TO LET OTHERS KNOW IT'S HEAPS BETTER TO SHOP ELSEWHERE.nWILL NEVER EVER COME HERE AGAIN, PERIOD.nTHIS PLACE WILL CERTAINLY SHUT DOWN COMPLETELY VERY SOON.

Directions to FreshChoice Epsom with public transportation

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