New World Browns Bay

Nice store generally however purchased one of the plastic containers of chocolate chip cookies from the bakery thinking they would be more like home made biscuits. They were absolutely awful, brick hard and tasted anything but fresh. Even the kids didn't like them. Come on bakery - surely you can do better than that!

I have spent thousands shopping here but will not anymore due to the bureaucratic idiocy of the Smart Compliance company that runs your parking lot. Got an 85 dollar fine also like the person below. There were plenty of spaces. It wasn't busy. I was about 20 minutes over. I was actually going to move but my friend persuaded me I neednt bother. A gentle reminder would have been sufficient, rather than this bollocks about breaching some contract I never signed. On top of a recent speeding fine for going 8km over the limit, with a 60km limit on a country road, where the flow of traffic was that, it's frigging ridiculous. Especially when you are charging ridiculous prices for everyday items like butter 10 dollars and nearing 20 for a 1kg block of cheese, and the world we live in being particularly challenging. You've got to realize just because you're a big conglomerate it doesn't give you all the power. And doing this to loyal customers is not a sensible move. I'll just take my business elsewhere unless I receive a full reimbursement and sincere apology for the inconvenience, you've just lost 1000s of dollars a year in revenue over a silly power trip by a company you employ to manage your parking. Your loss not mine. Try adopting a bit of empathy, compassion and discernment in your business.

It has been the family favourite going grocery shopping in Browns bay over the last 10 years, but we are not going there anymore, after receiving a $85 fine for parking over 20 mins. The “smart compliance management” company they use, taking your photos, accessing vehicle info from NZTA, overcharging fines, purely day light rubbering. What a shame it’s a such small, nice, family friendly supermarket, but no, you won’t see us again.

I’ve never felt so dismissed by someone in a customer-facing role. Beryl made me feel like I was inconveniencing her by asking a basic question — no greeting, no eye contact, and a tone that bordered on condescending. I wasn’t expecting red carpet service, but a minimum level of politeness would’ve been nice.nnNew World usually has lovely, helpful staff — which made this encounter stand out for all the wrong reasons. It honestly put me off shopping there that day.nnIf customer service matters to you, I’d suggest steering clear of her in Deli.

After shopping at Browns Bay NW for over 40 years, imagine my response to receiving an $85 fine for over parking!!!! Seriously!!!nSo bad for business!nFeel completely ripped off.nThis is pure revenue gathering penalising the consumer yet againnSmart Compliance Management are a jokenSmart - not, bad for businessnCompliance - equals threats!!nManagement - what a joke!nThey aren’t keeping the park clean or filling in the pot holes or opening your car door.nThey are purely stacking up the bucksnTotally not local or KiwinShopping else where from now on!

Directions to New World Browns Bay with public transportation

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