New World Hobsonville

This supermarket used to be one of my favourites — clean, well-organised, and full of friendly faces. Unfortunately, things have changed a lot recently. The service is now slow and impersonal, and the warm smiles and attentiveness from the previous staff are gone. Shelves that were once neatly arranged now feel cluttered, and the whole store lacks the tidy and welcoming atmosphere it used to have. It’s disappointing to see such a great place lose its charm and standard of care.

This is an excellent concept supermarket and a perfect fit for the Hobsonville lifestyle. So many organic selection, fresh made products like sushi, bakery, hot food, and your other everyday needs. Don't know why New World has a reputation of being expensive when it's prices are so similar to Countdown. Check this place out, you'll walk out with something tasty everyone. I've been back here for their delicious fresh sushi every time. They also have EV charging stations and plenty of parking.

Great new location, lots of corridor spaces to navigate. Plenty parking spaces too but spaces for reversing and manuvouring are limited - reversing out of a space can be a challenge for some. If you drive anything that is longer than a Corolla or swift, you will know what I mean. Good range of selections, tidy and clean. Whole Eye fillet of red meats are frech and great values!! Not a full size store like Albany or ones in Hamilton, but brings competition locally that's for sure. We are very disappointed about the services we received today. We also shop at Kumeu and Albany and Eastridge stores so we are making qualifying and comparative comments. Realising this is their opening week and everyone is busy... It appears that they are short of staff and most of staff are looking tired and NO SMILES..NO Smiles whatsoever, and can be a really put-off for some customers looking for good shopping experiences at a brand new site.... Soem of staff looked exhausted.. you would think even with reluctance, they will pretend to smile for at least the duration of first week.. But they decided to come across as arrogant and cold... including supervisors at the Lotto desk plus a rather tall individual crew looking like a store manager, standing there, chatting away with a group of customers whilst rest of crews were feverishly working away at the queues. Some customers were left waiting up to 4mins in between when Lotto desk was not manned as the supervisor went to override transactions at other counters remmeber this was a Saturday afternoon where more purchases are made for Lotto Not very appropriate. This was on the first Saturday afternoon 4pm during the opening week. We expected better services and proactive greetings from staff to make customers feel welcome. This shoud include staff doing stockings on the floor. We get better services up the road at Bunnings, Pak and Sav. No smiling services hence the 2 star rating. New world's RRPs are more expensive than Countdown and Pak and Sav, therefore the customers are entitled to expect warmer and friendlier services to say the least. First impression is everything especially when you are paying premium for same items here but you could get them for cheaper elsewhere. Disappointed after all the hypes and waiting. Unlikely to return to this particular store of New World.

With a vision disability, I like travelling across the Greenhithe Bridge to NW Hobie. The aisles are wider, they stock our preferred foods, the staff are friendly, happy to engage with the customer, and obliging, as I experienced today when the oranges ran out in the juicing machine! We look for the bargains and shop Super Card days so WIN-WIN. Happy shoppers!

Probably the cleanest well appointed NW I've been into. Shelving is NOT 7ft high for some reason and it gives it a different feel. Usual good selection of everything you need. Fair size carpark.

Directions to New World Hobsonville with public transportation

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