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Reviews, get directions and contact details for Supermarket Online

Supermarket Online

About

Why Supermarket Online?
It's 'So Much Easier' to shop online. Just head to www.supermarketonline.co.nz to get started.

Story

About Us

From our family to yours.

Hello, my name is Pia and this is my husband Kevin.
Nappies.co.nz was our first baby. We were considered 'pioneers' in online retailing because if you can think back to 2002 no one really shopped online or liked the idea of putting their credit card online. If you want to stretch your memory back to 1999, we were one of the first internet companies who processed credit cards live and securely in New Zealand alone. BNZ were the only bank to provide this service and we were their second customer!
We 'trained' our courier partner, Fastway Couriers, to deliver to the home. Residential deliveries were very uncommon 10 years ago. Hard to imagine now!
Since then, Kevin and I actually did marry and have two gorgeous sons, Leonardo and Roman, who are well and truly grown out of the 'baby stage'.
Why Supermarket Online?

It's 'So Much Easier'.
We always had the philosophy to sell the brands you know and trust. We've had a great relationship with Huggies over the past 10 years and as my family grew up, we thought we could grow our online family too.
We contacted the biggest manufacturers of the brands we respect and got them on-board with us.
Why non-perishable goods?

We offer big name brands that you already buy for your home. You can expect to find everything at SO from packaged foods, household essentials and personal hygiene. Everything that can't be broken, go sour or turn stinky during its journey on the courier from our place to yours.
For items like milk, fruit and veg, meat and eggs, we'd encourage you to support your local butcher and green grocer in your community. Like us, these guys also compete with the big supermarket duopoly. Also, it's nice to choose your own fruit and veg and meat yourself. I don't trust other people choosing these items for me but I'm not so worried about someone picking and packing my bathroom cleaner.
World Class Service in New Zealand.

Now you a have choice and by choosing us, it's So Much Easier
We quite often are told that www.nappies.co.nz is a 'world class' website as it is designed for tired and elated new mums to navigate. We know that we could build a website that provides household essentials for your home and www.supermarketonline.co.nz was born.
The navigation is not based on 'aisles', it's based on the rooms and needs in your family home. We've looked at what the UK and US offer their customers and when you look at the one other online site in New Zealand we thought it was unfair that we had no other choice.
Your items are packed into labelled bags to help with unpacking. For example, your Bathroom products will go into a Bathroom bag so you can take that whole bag to your bathroom. So much easier.
We have also created Two Sites - One Cart technology. This way, you can buy your baby products on www.nappies.co.nz and top-up cart with household essentials on www.supermarketonline.co.nz without leaving your sites and check out with one cart, one transaction on your credit card and one delivery.

Delivery

We deliver next working day in Auckland for orders before 2.30pm. We do not deliver on weekends however, as we do not need to have refrigerated trucks, we can leave your goods at your front or back door or to your office. We can deliver to anywhere in New Zealand. This includes our rural areas and islands. We are not just main metro. For full delivery prices and expected delivery times, click here.

Address: Physical Address 12B Te Kea Place, Albany, Auckland, Nouvelle-Zélande 1011
Phone: 0508 NAPPIES (0508 6277 437)
State: Auckland
Zip Code: 1011


Opening Hours

Monday: 09:00 - 16:00
Tuesday: 09:00 - 16:00
Wednesday: 09:00 - 16:00
Thursday: 09:00 - 16:00
Friday: 09:00 - 16:00


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Reviews
It's always busy so you need to time your shopping well, early morning is best. Don't bother going on a day before a closed public holiday like Easter/Xmas. Currently undergoing refurbishment but they have planned it well and does not disturb shopping. The service deli has been closed for a long time
Considering they are doing a massive re model it's really easy to do my normal shopping. Love the new look. Hadn't been there for ages so really pleasant. We will be back
Never go wrong with Pak n Save Albany. Super friendly staff. Aisles have easy access with great prices for my shopping requirements. Meats, poultry area have great selections and packaged well. Always my place for main shopping.
I like this location but due to moving items around and renovations, it's hard to find a lot of things. For example, the bakery items are now kept at the self checkouts and the lollies are almost hidden. I've found just about everything I need after looking for a while. I'm sad they took away a big selection of the pick a mix lollies like the sherbet fizzies. A lot of the frozen section was empty or the freezers had lights out. There were no eggs on the shelf available when I visited. Good deals sometimes. Regular checkouts have long lines. The employees are friendly but the parking lot is a squeeze.
Bakery guys take a bow. Your food is amazing. Specially your Gourmet muffins. Bought a load for the office and they were all scoffed in minutes. Fresh and moist . Delicious.
Check out: Honestly I pretty much never complain but when I came in tonight I had a very unpleasant experience with my cashier caitlyn L. Not only did she stop putting my stuff threw to talk to her Co worker behind about her personal stuff for the weekend, she said hello then ignored me for the rest of the time and came off as quite rude when I said something about the transaction. I understand she's yound but being this bad and nonchalant about your job is not ideal and it is the kind of experiences that can make people not come back to this store.
Just got home from doing a big shop. Very poor meat packaging. Plastic trays covered in cling-film had leaked meat juices into our reusable fabric carry bags. This makes us very angry. How hard can it be to get the basics right?
Always chaotic, though kept fairly tidy with shelves stocked. Would be great if they had baskets to prevent so many people with trolleys everywhere
Very busy. Helpful staff. Not my usual so was getting lost. Staff helped me find what I needed. Shopping again today at Albany. Still great staff. Some very rude and arrogant shoppers. Don't know how staff stay quiet
We went 8pm Saturday on 17th Dec. The fruit and vegetables were in a shocking state. Mangos were $4.99 each and every piece was bruised and/or rotten. Mandarins were the same, Kiwi the same. Broccoli was horrid. Onions were not in great shape either. No real variety of eggs. We either walked right past a hidden deli or butchery somewhere as we thought we would buy a small amount of ham but we couldn't find a deli so had to settle for $11.51 worty of prepacked ham. Definitely not a store we will be going back to in a rush.
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