New Brighton Medical Centre

Taking on new patients even though it's obvious that they can't handle them, the surgery was owned by Mercury capital and is now been sold to a equity firm in the USA. This is what happens when corporations get involved with healthcare, money is more important than people and their health for the owners. It's very hard to get to see my own doctor, he's always booked up and I end up seeing different doctors every time. The staff and doctors are very good, it's not their fault, the one star is for them.

I don't appreciate being told that I should write my 3 monthly appointment down as text messages sometimes fail...I have never experienced failure of a text reminding me that my payment is due.nThe same receptionist was very unhelpful when I requested an extension of my medical note.nOn a positive note my Doctor is marvelous and the majority of the receptionists are very helpful and understanding

I had to book a month to see my doctor I have breathing issues, then I got a message to reschedule so all I could get was a phone appointment 2 days later. Waited until my phone call nothing came through tried calling the medical centre no answer I had rung out of hours but yet it says 6 pm on their website I rang just after 5. I think the best thing to do is go to another clinic. When it comes to health in this country it’s a waste of time. No money in healthy people.

Seems appointment times are irrelevant here. The shortest wait time I've had is 35 minutes but on average I'm waiting 45 -60 minutes for my appointments. Not ideal to be sitting in a space for that period of time when you are unwell or have a toddler. I made the shift to have a medical centre closer to home once I had my child but I transferred from a medical centre where you would wait a maximum time of 20 minutes. Feels like the commute would be a better use of my time.nI appreciate everyone who works here is kind, helpful and are doing the best they can but if I had my time over I would have remained with my old medical centre.

Have been going to same Dr at this clinic since 2005, nearly 21yrs, they have always been helpful and have seen me wherever I make an appointment nearly on time mostly. 15m appointment is what we get and if you need more time you pay extra, that's pretty fair. The clinic is extremely busy so don't expect to walk in and say, I'd like to see a Dr, as that won't happen, if you think thats unfair then go to Emergency Dept at the hospital. Thanks for your service throughout my time as a patient with you.

Directions to New Brighton Medical Centre with public transportation

---