New Brighton Medical Centre

My son is 10 this year so will be our 10th year here - & over those 10 years we’ve been with this medical centre today was the first time I left IN TEARS & frustrated - at the fact that we had to wait 1 hour & 15minutes for my 6 year old daughter to be seen to at first our appointment was booked for 1.15pm & then changed to 11.30 so already I had to change my hours and shifts for work.nWe arrive and reception mentions doctors a wee bit behind today to which I responded “that’s fine” 30 minutes in I go up to reception and ask much longer it’s almost been 30minutes now without apologising and trying to figure out how much longer our doctor would be the receptionist I felt like ignored us and said “I did say it was going to be a wait” We returned to the waiting room for another 30minutes it’s been an hour since we’ve been waiting now. New receptionist behind the counter at this point I go up to her and ask if she knows how much longer as it’s now been a hour to again feel like we didn’t matter or receptionist just “didn’t care” - it took me mentioning to reception & walking out and for my daughter to then start crying to me because she wanted to see the doctor but as you can imagine mums now frustrated & upset. We returned to inside and told the doctor my daughter wants to see the doctor - after another 20minutes we were seen too and I was in tears inside the doctors room with my daughter. The doctor was very apologetic and even clarified that I shouldn’t have waited that long or that at the very least the receptionistboth ladies should have or could have just reassured me or atleast shown an ounce of care. My daughters appointment was at 11.30pm we arrived 11.27pm we got into the doctors room at 12.40pm. Do better - that was not fair myself and my daughter had to wait and left feeling overwhelmed & frustrated. I do thank our doctor that seen us she did calm me down a lot. Thank you.

Amazing team! Had to unexpectedly visit today and encountered the most helpful receptionist who went above and beyond to help me. Dr Narcis gave the best care and advice as usual. The practice nurse was very thorough and did a great job. Would highly recommend. Thanks team!

5 Stars – Outstanding Care and ServicennI can’t speak highly enough of New Brighton Medical Practice. I enrolled here during my 2 year stay in the country and my GP - Dr Alex Andrews - has been incredibly accommodating and supportive, especially given my long list of ongoing health problems. He always take the time to listen and ensure I feel heard and looked after.nnA special shout-out to Georgie, one of the nurses, who has been absolutely excellent. She’s kind, professional, and always made me feel at ease. Plus she always looks fabulous in her funky scrubs. And one of the ladies at the front desk Andrea? — always super friendly and welcoming, and it means so much that she remembers me by name every time I come in.nnIt’s rare to find a medical practice where every staff member goes above and beyond like this. Highly recommend to anyone looking for compassionate, professional care. Thank you for looking after me during my time in NZ.

Some of the best doctors, nurses and staff in the field here.nIt's a pleasure to have such a wonderful team looking out for my health.

Rude reception, second time. Can you employe decent people. Was it Julie? I dont know can't remember, the older lady anyways.

Directions to New Brighton Medical Centre with public transportation

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