Ilam Medical Centre

I have been a patient at this Centre since I was a child. The wait time has always been bad 5-10 mins here and there but since the pandemic it’s gotten so much worse. I have waited for it to improve but 5 years later it should be sorted by now. I can’t remember the last time I’ve waited less than 20 mins for a booked appt. It’s also been 5 years since I was able to even seen my registered doctor because she is constantly overbooked/ behind on her patients. Today took the cake when I was in for a simple flu jab and was made to wait 22 minutes until I finally complained and was seen by a nurse in 2 seconds. As I was leaving I overheard they are taking new patient enrollments. Do not enroll at this clinic - they have terrible organization of their schedules, you will never see your own doctor and they don’t care what your schedule is they will make you wait at least 20 mins. If I could afford to switch clinics right now I would but if I can stop someone else from having their time wasted then I have to write this review. If the clinic reads this - please do better either by spacing out your appointments better or having less slots. It’s not been working for years now and I’m sick of it!! Pun intended

This is the place you want to go to if you need certification for fitness to drive heavy vehicles. I made a booking the day before. I arrived on time, was seen by the nurse for my physical assessment within minutes of waiting, then was seen by the physician only minutes after that. I know results can vary depending on how busy the clinic is and how many screaming children are in the waiting room at the time, but if you take time off work during offpeak hours for an appointment, the staff aren't dealing with as many stressed people and things are done timely and efficiently.nI have seen many different GPs at this clinic because I am not fussy about who I see, and all of them have been lovely. My family members have all had positive experiences with the medical centre as well. I think your attitude towards people makes a huge difference to how you are treated.nThat has been my experience at Ilam medical centre.

I've been a patient of this practice for around 25 years. I've never had any issues. Receptionists are fantastic and will try find an appointment to suit. The online booking system is amazing, and has saved me time calling. Dr Cohen is lovely, and listens. On the times when I have had my Dr away, the locums I have seen have all been amazing and very professional. Yes, there are often wait times, but that's to be expected at a GP. You never know when urgent things or emergencies have cropped up. Very happy with their service.

Continually disappointed by this medical centre.nI would like to say I have no actual issues with my registered doctor, however I'm never actually able to see my doctor as they seem to be booked soo far ahead of time, that often they are fully booked, two weeks in advance.nI have spent the past several months trying to get to the bottom of a blood pressure issue that they were saying needed to be addressed with urgency, however during that time I have been sent to three different nurses, two different doctors neither of which were whom I'm registered with I was also made to do multiple blood tests, multiple blood pressure tests and other exams, then, still without having actually seen me in person, I received a very brief phonecall from my gp who told me I would need to be monitored for 24hrs in the hospital, after which she would have a clearer idea of the diagnosis. It's now been over a month since I was monitored for those 24hrs and I'm still yet to hear a single thing in regards to it from my doctor or the medical centre in general.nnYet the other day I managed to get an email from them saying that I was overdue for another check up and a list of the prices that it could cost me.nnBut why would I give you more money, when they chances of me being able to see my actual GP is so slim, and it seems the likelihood of me getting my results back are even slimmer?

Doctors and nurses never come on time for the appointment I made. Waiting at least half an hour from the appointment time. The thing is, they called me to amend my appointment 15mins earlier and it ends up the doctor wasn't showing up even 15mins after the original appointment time. What's the point of making an appointment if the doctors/nurses can never be on time.

Directions to Ilam Medical Centre with public transportation

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