McDonald's Wairau Road

Unbelievable customer service, shocking quality and quantity of food, horrible food hygiene, do not recommend to anyone.nnWe ordered our order though drive through, waited for 5 mins for no reason at the speakers this staff at drive through was polite to be fair, but when I finally get to the window, he was wearing plastic gloves and allocated me to use the paywave on the wall, after I paid, he gone back to cut tomatoes, with the same gloves.nn1st soft serve to us was tiny, and you can see it's not in its shape because it was already melted, told the staff I can't accept it because it is so small, he gone back to his manager I believe, she s in different uniform with it and more soft serve came, and they were ok.nnGot my large coke, because of the day light, I can see it was lacking, told the manager it is so stingy, she said it's all from the machine and she can't do anything, she can give me more ice to fill it up if I want to.nI told her if it is like this, they should have their machine fixed, and she just ask me again if I want more ice to fill it up and the quantity of the drink inside is fixed.nnI was getting a bit upset with the service and food, but amount of cars was building up, so I just asked for my receipt and left.nnGot home, open the bag, and saw the chips I got, just unbelievable, it's not even half.

This location is very good and has great potential for a well run store.nBut, It is obvious that the employees here have not received enough respect. They are working in a very bad mood. I don't know if this is the standard $3.7 portion of fries, it looks very sad.

Came here recently, super slow service. 20mins to get food from order. Thought it was a once off. Came again this morning, food in 15 mins, and coffees 22 min from order. This store isn’t up to standard Maccas service.

My recent experience at your store, which was highly disappointing. During my visit, there appeared to be an issue with your POS system, as my son successfully completed a transaction, but no receipt was generated. When I brought this to the attention of the store manager, his response was unprofessional and dismissive. He refused to address the issue or provide the food, simply stating that I would receive a refund.nnThis level of customer service is unacceptable. A manager should handle such situations with empathy and a willingness to resolve problems, not dismiss them outright. I strongly recommend reviewing your POS systems to prevent such issues in the future and ensuring that your management team is equipped to handle customer concerns with professionalism and decency.nnI hope the owner of MCDONALD'S Wairau will take this feedback seriously and address the matter promptly.

Disgusting service! Waited 15 mins in the drive through queue. Only 3 cars in the queue including myself. No greetings or apologies for the wait. Staff has no manners, no please or thank you. Further wait at the paying window. No smiles, again no greetings. Asked me to pay by pointing to the machine whilst she was talking to someone else. The price was wrong so I pointed out to her, all I got was a waive to tell me to wait. Then she continued to serve someone else. By then I've had enough & drove off!nThis place is in serious need of a makeover for customer service!

Directions to McDonald's Wairau Road with public transportation

---