Four Square Heaphy Terrace

I had a bad experience at around 6:30 PM today with a young lady working in the cashier section Maori looking She didn’t seem to know how to speak to customers, and it really affected my visit. I would appreciate it if you could look into who was handling customer service at that time.

This is to bring to your notice the attitude of the lady older, Indian looking at your check-out counter at Four Square supermarket, today at around12:30, 4th Jan '25 at Heaphy Terrace, Hamilton, NZ. We received our bill for 25.25, decided to pay by cash, gave her a 50 dollar bill and then thought id make it easier for her, so I began counting 5.25 to give it to her so she could give me 30 dollars back. As I was counting the 5.25, she rudely in her fake Kiwi accent insisted that I hurry up as there were many customers in the queue there was in fact no one, just one gentleman was approaching the counter. This same lady was busy laughing out loud when we entered. I just have one question to ask – is this attitude part of the training you provide as part of customer service at Four Square? We are not impressed by the fake Kiwi accent. Instead, learn to be courteous to all customers. I don’t think I want to shop again there.

Well a store makeover looks great, & judging the staff reactions they love it, new food counter is super, I don't do take outs much, but this is so handy to pick up after shopping. We'll done ye all

Fantastic store with excellent staff, and locally owned & operated. This store was recently refurbished from roof to floor, inside and out and is stunning. It is well loved by locals and the prices are surprisingly competitive with big chain supermarkets, sometimes better. They have an extensive range of products and the range of chilled drinks is outstanding - better than supermarkets, cheaper than dairies. Well worth the 5 star review and thanks to the staff who make this store a real pleasure to shop at. Well done guys :

Don't order from this four square on uber eats. I've had orders canceled before and not refunded and orders that take almost 2 hours for FOUR items!!!!