Domino's Pizza Henderson NZ

Ordered from Domino’s Swanson and was honestly very let down. The pizza was dry all the toppings were scattered unevenly, with most of them falling off before I could even take a proper bite. To make it worse, the chilli flakes were dumped all on one side no balance at all! It felt rushed and poorly made.

Such an unprofessional staff arrogant and stupid customer service .wrong pizza deliver and blaming customer that his fault .staff name Shubham is such a rude and arrogant staff in store

Subject: Feedback Regarding Incorrect Order and Delivery ExperiencennDear Domino’s Team,nnI am writing to share our recent experience with your store, in the hope that it can help improve your service and staff training.nnA few days ago, we placed an order for our daughter’s birthday celebration. We ordered a chicken and vegetarian pizza, and while the delivery arrived on time, we were disappointed to find that one of the pizzas was a Meat Lovers pizza instead of chicken. As we do not consume beef or pork for religious reasons, we could not eat it.nnWe contacted the store immediately to report the issue and requested the correct pizza. To your credit, your team responded quickly, and we were appreciative that you sent a replacement pizza along with some chips as a gesture of goodwill. However, the second part of the experience was unfortunately distressing.nnWhen the delivery driver arrived with the replacement, my daughter answered the door. The driver insisted on retrieving the incorrect pizza before handing over the new one. My daughter asked him to wait at the gate while she went to get it, but he followed her up to the doorstep, which made her feel uncomfortable and intimidated. Once she handed the pizza back, he asked who would be paying for the chips. My sister then stepped in and explained that the chips were part of the compensation offered by the store due to the original mistake.nnSurprisingly, the driver then began asking whether we were going to leave a Google review. He repeated the question multiple times, which felt inappropriate and unprofessional. I eventually came to the door and told him politely that whether or not we leave a review is entirely our decision.nnMy sister called the store afterwards to report the delivery driver’s behaviour, but the response from the staff was not very helpful. She asked for the contact details of someone in higher management, but was told they didn’t know.nnWe understand that it was a busy and difficult day with poor weather conditions, and we appreciate how hard your staff work. Mistakes can happen, and a simple apology would have been more than enough. We genuinely want to support local businesses during these challenging times, but it’s important that your staff, especially delivery drivers, receive appropriate training in customer service.nnThank you for taking the time to read this feedback. We hope it’s taken constructively and that steps are taken to ensure similar issues don’t occur in the future.

The store was super busy so it took 15mins from the time I ordered until the pizza was ready didn’t actually mind the wait. The quality of the food however was terrible, barely any sauce and hardly any cheese. Everything about it was just sad and disappointing. It reminded me of why I don’t buy Dominoes pizza anymore. I will definitely not go back again.

We had a couple of issues with our orders from Dominos Henderson. First, a few weeks ago, we picked up a pizza that had something off and smelly on it. Although the team didn't take responsibility, they did offer a free pizza coupon, which we appreciated.nnHowever, our latest experience was even more disappointing. On Friday, May 30th, we ordered a pizza with sprinkle doughnuts for my 3-year-old daughter. Instead, they sent chocolate doughnuts, which upset her.nnWhen we called the Henderson store, the staff seemed unprofessional. They uninitially couldn't find our order, and when they finally did, the response was that they didn't have sprinkles in stock, so they sent chocolate doughnuts instead really?!.nnWe asked to speak to the manager, but despite saying he'd call back, it's been four days and we haven't heard from him. This lack of follow-up speaks volumes about their customer care.nn1/5 stars

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